Senior Operations Manager

Company Description

Founded in 1970 and headquartered in Farmington Hills, MI, M. Shapiro Real Estate Group is a prominent and rapidly expanding player in North America's property management industry. Operating across 33 states and Canada, the company specializes in transforming diverse types of properties into high-quality living, working, and retail spaces. M. Shapiro Real Estate Group's expertise spans multi-family residential properties, manufactured home communities, retail hubs, and office spaces. The organization's success is built on deep industry knowledge and strategic efficiency, maximizing the potential of each property in its portfolio.

We’re hiring a Senior Operations Manager – Field Execution to help drive operational excellence across a growing national portfolio of 140+ manufactured housing communities.

This is a high-impact, travel-heavy role for someone who thrives in the field, understands operations at a deep level, and isn’t afraid to step into challenging situations to drive results.

You will serve as our boots-on-the-ground operations leader, working directly within communities to:

• Conduct onsite operational audits (sales, collections, maintenance, compliance, and overall execution)
• Identify breakdowns in standards, processes, and team performance
• Partner with Regional and onsite teams to coach, correct, and elevate execution
• Step into underperforming or unstable communities to help stabilize operations
• Ensure consistency in how our standards are executed across all locations

This role is not for someone who wants to sit behind a desk.

We’re looking for someone who:

• Can walk into a property and quickly assess what’s working—and what’s not
• Is confident holding teams accountable while still building trust
• Has strong operational experience (multi-site, property management, or similar)
• Is comfortable with frequent travel and being in the field regularly
• Brings a problem-solving mindset and a bias toward action

We’ve grown quickly—and with growth comes the need for consistency, accountability, and strong field execution.

This role will be critical in helping us:

• Close execution gaps across communities
• Support and develop our Regional and onsite teams
• Create a more proactive, standardized operating environment

If you’re someone who thrives in fast-paced environments and wants to make a direct impact on operations, I’d love to connect.

📩 Message me directly and apply here: https://mshapirorealestate.trionworkstalent.com/careers

Qualifications

• Proficiency in operations management, strategic planning, and team leadership
• Strong understanding of property management, real estate development, and asset optimization
• Skills in budget management, financial analysis, and resource allocation
• Excellent problem-solving, critical-thinking, and decision-making abilities
• Proven ability to communicate effectively and collaborate with diverse teams and stakeholders
• Experience with project management and process improvement strategies
• Bachelor’s degree in Business Administration, Management, Real Estate, or a related field