Senior Operations Coordinator

Who We Are

We’ve never been your typical consulting firm—we’re a band of passionate practitioners who’ve been in our clients’ seats, so we understand their challenges. Our firm was created to reflect who we truly are and what we do: human-centered, values-driven, and relationship-obsessed.

About Arcova

Arcova is a global cybersecurity and AI consulting firm dedicated to delivering comprehensive solutions that strengthen resilience and protect the critical assets organizations rely on. Grounded in deep practitioner expertise, we help enterprises navigate an ever‑evolving threat landscape with clarity, confidence, and a secure‑by‑design approach.

We recognize the complexity and pressures organizations face in building and maintaining robust security capabilities. That’s why our approach is rooted in partnership—meeting organizations where they are, designing solutions that scale, and delivering meaningful, results‑driven progress at every stage of the journey.

Our expertise spans:

• Cyber Fusion Center (CFC)
• Identity and Access Management (IAM)
• Cyber Strategy and GRC
• Artificial Intelligence (AI)
• Architecture, Engineering, and Infrastructure/OT (AEGIS)
• Cyber and Operational Resilience (CORe)

Our services include:

• Advisory & Management Consulting: Executive-level consulting to improve performance and guide program execution.
• Cybersecurity Innovation Center (CIC): A cloud-based lab for developing and innovating cybersecurity solutions.
• Project Resourcing: Supplying scalable project support and specialized skills to reinforce teams and drive consistent, successful execution.
• Managed Services: Outsourcing functions to efficiently execute and operate programs.

Our mission is to build the future of professional services through the strength of our people, fostering a culture of excellence, collaboration, and continuous learning. We aim to be the most trusted and innovative partner in cybersecurity and emerging technologies, where the best minds in the industry come together to protect, transform, and future-proof the world’s largest enterprises.

Senior Operations Coordinator

The Senior Operations Coordinator (Onsite) plays a critical role in independently managing day-to-day on-site operations and employee lifecycle support while serving as a primary operational partner to Operations, HR, IT, and leadership. This role is responsible for executing and maintaining operational processes that ensure compliance, system integrity, and a positive employee and client experience, while proactively identifying and resolving workflow and operational issues.

You Will

Facilities & Office Operations

• Answer and route incoming calls via the main office line
• Answer and route incoming Operations inbox tickets
• Serve as a primary administrator for visitor and employee building access systems (Building Cove, OpenAlta), ensuring access accuracy, security, and audit readiness.
• Oversee mail scanning and distribution
• Order and maintain office snacks and supplies
• Manage in-office room scheduling using Microsoft Teams Rooms
• Coordinate onsite meetings including:
• Internal and shared building room scheduling
• Catering coordination
• Entertainment and restaurant reservations

Onboarding & New Hire Support

• Support and execute employee and subcontractor onboarding and offboarding activities across systems and internal workflows, ensuring timely access changes, accurate recordkeeping, and adherence to internal compliance requirements.
• Maintain accuracy of internal tracking systems, distribution lists, and operational records for employee lifecycle changes.
• Support client onboarding processes in coordination with Operations and business leads
• Assist with subcontractor onboarding procedures
• Schedule and manage New Hire Orientation and Introductory meetings
• Configure new hires within onboarding and employee engagement platforms (e.g., performance management, rewards, recognition)
• Coordinate shipping of New Hire Kits

Offboarding & Employee Transitions Support

• Request and coordinate email and system deactivations
• Coordinate equipment collection for onsite and remote employees, including return labels and pick up scheduling
• Remove offboarded employees from internal distribution lists and tracking systems
• Deactivate access to Operations-owned platforms and systems
• Support client offboarding processes as needed

Systems Administration & Asset Management

• Serve as an operational administrator for employee systems access and company assets throughout the employee lifecycle.
• Provision and deprovision employee access across business‑critical systems in coordination with IT and Operations.
• Coordinate company asset/laptop shipping and collection
• Manage home office equipment shipping and tracking
• Maintain operation owned Microsoft distribution lists, teams, group access
• Support NetSuite data entry, update and user changes
• Support IT with company equipment inventory management

Administrative & Management Support

• Process employee change management tasks (address changes, organizational changes) and distribute related notifications Review and escalate expense report issues as needed
• Perform data entry, audits, and system clean-up tasks
• Respond to ad-hoc requests from management and leadership related to Operations and HR

Qualifications

• 2–4 years of experience in office operations, HR operations, or administrative support
• Must be able to work onsite in the office at least three (3) days per work week and additional days as requested based on business needs.
• Ability to operate independently in a fast‑moving environment, exercising sound judgment when managing competing priorities.
• Ability to handle sensitive employee and company information with discretion
• Strong attention to detail with the ability to manage multiple workflows simultaneously
• Experience working with Microsoft 365 (Outlook, Teams) and ERP or HR systems (NetSuite preferred)
• Excellent organizational and communication skills

Preferred Experience

• Experience supporting employee onboarding and offboarding
• Familiarity with physical access systems and IT provisioning processes
• Experience coordinating onsite meetings and events

Why Work for Us

At Arcova, we offer the opportunity to make a significant impact in a dynamic and growing company. Our collaborative and inclusive work environment fosters innovation and excellence. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Perks

• Competitive salary, bonus, and benefits.
• Unmatched career growth opportunities.
• Work with top leaders in the Cybersecurity and AI field.
• A flexible, independent work environment to excel.

Flexible Work

While we're a remote-first company, we're not remote-only. We love seeing friendly faces in the office or at client sites! Nothing beats in-person connection, so we encourage you to drop by when you can.

Arcova has 12 offices around the world, including:

HQ: Charlotte, NC

Primary U.S. Locations: Holmdel, NJ and the DC Metro area

International Offices: Prague, Czech Republic and Hyderabad, India

We also have additional office spaces in:

• New York City
• Chicago
• Cincinnati
• Dallas
• Denver
• Tampa
• San Francisco
• Los Angeles and more!

Culture at our Core

At Arcova, our culture is the cornerstone of our success. We believe in fostering a positive, collaborative, and innovative work environment where every team member is empowered to thrive. Our core tenets guide us in everything we do, ensuring that we prioritize integrity,

teamwork, and continuous growth. We are committed to making a meaningful impact for our clients and our community.

Core Tenets - PROTECT

• Prioritize service excellence and integrity: Deliver exceptional results for clients, partners, and stakeholders.
• Resolve challenges, refrain from blame: Focus on solutions and take ownership.
• Own your impact: Take accountability and deliver meaningful results.
• Thrive through teamwork: Collaborate selflessly and lift others up.
• Empower our people: Encourage entrepreneurial spirit, lead with enablement, possibility, and problem-solving.
• Cultivate healthy relationships: Manage healthy conflict with constructive dialogue to drive innovation and better outcomes.
• Transformative thinking: Be thought leaders for our clients and our business and believe that change is growth.

Our Journey

Arcova’s story is one of intentional evolution and continuous advancement. Founded in 2018 as part of Vaco Enterprises, the firm quickly earned a reputation for solving complex cybersecurity and AI challenges with clarity, confidence, and practitioner-led expertise.

In early 2025, the organization separated from Vaco Enterprises to operate independently as MorganFranklin Cyber while transforming its vision, capabilities, and strategic direction.

In 2026, we reintroduced ourselves as Arcova: a brand that reflects our commitment to shaping what’s next through end-to-endless partnership, continuous innovation, and a dedication to turning complexity into clarity and vision into value.

MF Cyber LLC, dba “Arcova”, is an equal opportunity employer.

MF Cyber, LLC is privately held, founder-led and operated with majority ownership by M/C Partners. M/C Partners is a Boston, Massachusetts based private equity firm that has been investing in the IT services and communications industries for over three decades. Since inception in 1986, M/C Partners has raised over $3.0 billion in institutional equity in more than 150 businesses. M/C takes a long-term view towards its investments and has established a strong track record of partnering with management teams to build companies. They are one of the more experienced investors in the technology services industry and have completed dozens of investments in technology services and consulting organizations, including several with specializations in cybersecurity.

This is an employment opportunity aligned to Arcova offerings (MF Cyber LLC, “Arcova").