Senior On-Site Support Technician

Provide technology support for Chemeketa students, employees, partners, vendors, and guests at all college locations. Install and maintain hardware, software, and control systems in classrooms, labs, workspaces, and conference rooms throughout the college district. Understand and apply troubleshooting techniques, modern endpoint management methods, and information security best practices.

Chemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competence and pursue equitable solutions that support all students in achieving their educational goals. If you are interested in joining the work of the college to pursue a supportive and inclusive culture, we encourage you to apply.

When applying for this position, please attach the electronic documents listed below. Failure to do so will result in your application being rejected as an incomplete application. Any documents you provide that are not listed will not been seen by the Search Committee.

• Unofficial Transcripts -An electronic copy of your academic transcript(s) from an accredited institution which clearly indicate the degree awarded, and any other applicable information, must be attached with your application if you would like it considered as part of your eligibility for the position. Any applicants who earned academic credentials from outside of the United States and wish to use those credits for consideration must also upload an evaluation of college credit earned at the non-U.S. institution.

Computer, Classroom, Lab, and Conference Room Systems Support

• Respond to desktop, classroom, lab, and conference room issues (troubleshoot hardware, software, and connectivity issues; virus and malware detection/remediation; repair, chairside assistance; and referrals to college-provided or contracted training resources)

• Analyze hardware and software for security vulnerabilities

• Conduct hardware and software evaluations (compare current hardware to modern standards and determine if an upgrade is needed; project costs of proposed hardware or software changes)

• Track technology assets using standard department methods

• Configure systems (e.g., alter RAM allocations, create user accounts, change registry entries)

• Develop detailed project documentation following established department standards

• Move computers, and peripherals, and other technology following established college and department practices

Escalation, Project Management & Sr. Level Support

• Coordinate Service Delivery support projects by organizing people, tasks, and workflows to meet deadlines

• Guide cross-functional teams to help developers, analysts, and stakeholders stay aligned

• Ensure smooth communication and cooperation across roles

• Oversee project team dynamics by supporting productivity, resolving friction, and maintaining momentum

• Enable individuals working on Service Delivery initiatives related to user technical support to contribute effectively

• Responsible for all Service Delivery ticket escalations from the team/department

• Resolve all levels of Service Delivery work items

System Research, Testing, & Evaluation

• Research and evaluate hardware and software for improvements and modifications

• Recommend compatible, compliant, and secure technology

• Test and install software

• Install, configure, test, and maintain server- and web-based applications

Planning & Coordination

• Coordinate with other Information Technology teams and outside vendors for consistent, district-wide set-up/configuration/support of endpoints, classrooms, labs, conference rooms, and audio/visual systems

• Assemble, install, deploy, and maintain computer workstations, classroom hardware, and other specialized equipment

• Plan and execute technology projects (e.g., lab upgrade, software deployment, new lab set-up and configuration)

• Participate in meetings/committees/teams for IT-related projects

Other Functions

• Assist in the orientation, training, and support of technology for all members of the college community

• Create and maintain operational documentation, knowledge base articles, and user instructions

• May supervise and coordinate the work of student and/or hourly employees
  

Institutional Expectations

• Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds
• Participates in recruitment and retention of students at an individual and institutional level in promotion of student success
• Embraces, understands and uses appropriate technology tools to accomplish job functions
• Provides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practices

Your application will be scored based on the minimum qualifications, core competencies, and preferred qualifications listed below. If you are unsure whether you meet all of the qualifications , we encourage you to apply and address through your application materials all of the relevant education, transferable skills, and related experience that makes you a great candidate for this position.The information provided on your application will be used to determine step placement upon hire. Please ensure you include all information on your application which you wish to be considered.

Minimum Qualifications:

This level requires an equivalency of eight (8) years of full-time work experience that reflects the knowledge, skills and experience to perform the essential functions listed above.

This is typically achieved through a Bachelor’s Degree in a technology-related field and four (4) years of full-time work experience which reflects the knowledge, skills and experience to perform the essential functions listed above.

Education equivalency will not apply to three (3) years of the full-time work experience.

• Customer service experience

• Highly self-motivated and directed with keen attention to detail and proven analytical and problem-solving skills

• Strong written, oral, and interpersonal communication skills; ability to communicate effectively with non-technical users

• Ability to work independently

• Ability to work well under pressure and prioritize tasks

• Willing to learn and apply new technologies

• Bicultural/multicultural skills sufficient to select appropriate behaviors, values and attitudes within different cultures during interactions with others

Preferred Qualifications:

• Microsoft certification for desktop and server clients

• Experience supporting Mac OS and iOS

• Experience with various operating systems

• Experience troubleshooting network connectivity issues

• Experience with classroom presentation technology and audio-visual hardware troubleshooting

• General knowledge of and experience with Google Workspace administration

• Training in privacy laws and practices such as FERPA and HIPAA

• Experience with a variety of operating systems

• Troubleshooting skills on desktops, laptops, and software

• Understanding of methods for maintaining and administering networked systems

• Working knowledge of virtual Infrastructure and containerization technologies

• Understanding of modern Internet security principles and tools

• Understanding of foundational networking concepts

• Experience with Microsoft Active Directory and/or Entra ID

• Experience documenting and implementing new processes

• Experience managing project timelines and work assignments

SCHEDULE & MODALITY

• This is a 100%, 12-month classified assignment at pay level 23
• This position may be eligible for a 5% Lead WorkDuties Differential in accordance with Article 26.3 of the Classified Collective Bargaining Agreement
• This position has a 6-month probationary period
• All positions at Chemeketa are required to be available for work onsite as requested by the college.
• Requires flexible work schedule to meet program needs, which may include evenings and/or weekends
• This position may require the use of your personal vehicle for transportation between campus locations
• If requested, requires the provision of official transcripts upon hire
• Employees must maintain Oregon, Washington or Idaho residency as a condition of employment.
• Successful applicants for designated positions must successfully pass a background inquiry, which may include criminal, driving, credit and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment.
• Providing false information will result in rejection of an application, employment offer or dismissal

PHYSICAL REQUIREMENTS

Medium work: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

VETERANS' PREFERENCE

Applicants are eligible to use Veterans' Preference when applying with Chemeketa Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application.

For information regarding Veterans' Preference qualifications, visit http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlq

DOCUMENTS REQUIRED FOR VETERANS' PREFERENCE

• One of the following:
  • MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) -OR-
  • Letter from the US Dept. of Veterans Affairs indicating receipt of a non-service connected pension -OR-
  • Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate
• In addition to one of the above documents, Disabled Veterans must also submit one of the following:
  • A copy of their Veterans disability preference letter from the Department of Veterans Affairs -OR-
  • Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at http://www.archives.gov/veterans/military-service-records/

*PleaseNote:As part of the first round of screening, the committee will conduct an anonymous review of the application materials and will not be able to view any personally identifiable information. Please be sure that your application is complete and thoroughly depicts how you meet the minimum qualifications, core competencies and preferred qualifications.Required documents must be provided at the time of application. Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. Chemeketa makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position.

PUBLIC SERVICE LOAN FORGIVENESS

Chemeketa Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education.

LEGAL COMPLIANCE

Chemeketa Community College prohibits unlawful discrimination based on the following:

Under College policies, equal opportunity for employment, admission, and participation in the College’s programs, services, and activities will be extended to all persons, and the College will promote equal opportunity and treatment through application of its policies and other College efforts designed for that purpose.

504/ADA Coordinator for Students

For concerns, inquiries or complaints regarding student disability accessibility and accommodations, please contact Karen Alexander, Director of Student Accessibility and Testing Services. Ph: 503.399.5276

Section 504/ADA Coordinator for Employees

For concerns, inquiries or complaints regarding employee disability accessibility and accommodations, please contact Alice Sprague, Vice President of Governance & Administration. Ph: 503.399.2537

Persons having questions or concerns about Title IX, which includes gender-based discrimination, sexual harassment, sexual violence, gender-based violence, and stalking, please contact the Title IX coordinator, Jon Mathis. Ph: 503.584.7323, Located at 4000 Lancaster Dr. NE, Salem, OR 97305, You can find additional information at http://go.chemeketa.edu/titleix.

All persons having questions or concerns related to Equal Employment Opportunity or Affirmative Action should contact the Affirmative Action Officer at 503.399.2537, 4000 Lancaster Dr. NE, Salem OR 97305.

Individuals may also contact the U.S. Department of Education, Office for Civil Rights (OCR), 810 3rd Avenue #750, Seattle, WA 98104, 206.607.1600.

To request this publication in an alternative format, please call 503.399.5192. For language access please call 503.315.4586 or email courtney.saldivar@chemeketa.edu.