Senior MuleSoft Developer (Enterprise Supervising Technology Analyst)

The City of San José innovates to provide exceptional civic services using advanced technologies to help our community thrive.

As one of the largest cities in the nation, the City manages a large set of services and assets and operates on a budget of $6.2 billion, with approximately 7,000 employees, serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.

The Information Technology Department’s (ITD) mission is to enrich the quality of life in San José through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.

The IT department is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly for the public good.

Promoting the City’s commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San José is in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San José residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.

At the City of San José, we promote work-life alignment and a focus on growth to bring out the best in our people. Come join us in making San José the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the Information Technology Department’s website to learn about our culture, vision, leadership, and innovative initiatives.

Position Duties

NOTE – The first review of applications will be on Monday, April 6, 2026. Please submit your application by 12:00 p.m. (PST) on Monday, April 6, 2026, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews the week of April 20, 2026.

The City of San José is hiring for a Senior MuleSoft Developer (Enterprise Supervising Technology Analyst) for the Information Technology Department (ITD). The purpose of the position is to support the City’s program to expand San José 311’s internal capacity for coding and customer service. The Senior MuleSoft Developer will provide the technical support necessary to focus on digital service delivery analysis and improvement, as well as the development of new services that bridge access, language, and ease of use barriers disproportionately experienced by underserved portions of our community.

Key duties may include, but are not limited to:

• Technical Leadership & Development:Lead architectural design and MuleSoft integration within our CRM/SJ311 applications and platform. Provide technical leadership for all MuleSoft integrations. Develop and implement enterprise development best practices, while identifying opportunities to improve the design, scalability and sustainability of our MuleSoft integrations. Lead root cause analysis for all technical issues.
• Application Customization: Design and develop custom integrations and application extensions using the MuleSoft within our CRM and SJ311 platform. Customize APIs, and workflows for integrations with our enterprise application systems to ensure solutions are following industry design standards. Work closely and contribute to the full software development lifecycle, including design, development, implementation, upgrades, and testing, ensuring timely and efficient delivery.
• Maintenance & Operation:Provide ongoing maintenance and operational support for MuleSoft integrations and APIs, ensuring reliable system performance and availability. Responsibilities include monitoring integrations, troubleshooting issues, performing updates, optimizing integrations, supporting deployments, and maintaining operational documentation to ensure stable and efficient integration services. Lead and own support incident management and root cause analysis to quickly restore services and prevent recurring issues.
• Platform Management & Innovation: Oversee the management and operation for our MuleSoft integrations, ensuring platform stability, performance, scalability and security. Responsible for configuring MuleSoft integrations, monitoring health, managing upgrades and patches, enforcing governance, best practices and API policies, supporting deployments, and maintaining documentation to ensure reliable, scalable, and compliant integration services.
• Quality Assurance & Documentation: Ensure the quality and reliability of APIs and integrations by developing and executing thorough testing strategies, including unit, integration, and regression tests. Maintain detailed technical documentation, including integration designs, API specifications, workflows, and operational procedures, to support knowledge transfer, maintainability, and compliance while enforcing coding standards and best practices within our platform.
• Stakeholder Coordination:Build and maintain strategic partnerships with stakeholders, architects, and project teams to gather requirements, define integration needs, and ensure solutions align with enterprise goals. Communicate technical concepts clearly, coordinate across teams for timely delivery, and support change management by providing impact analysis and recommendations for system enhancements.

Please note that the Senior MuleSoft Developer (Enterprise Supervising Technology Analyst) position is currently eligible for a hybrid telework schedule. The schedule for working remotely and onsite is subject to change.

Salary Information:The final candidate’s qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Supervising Technology Analyst (ESTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

• Salary Range (including the 5% NPWI): $148,118.88 – $180,463.92

The ESTA classification is represented by the City Association of Management Personnel (CAMP) bargaining unit.

Education and Experience: A Bachelor’s Degree from an accredited college or university in a relevant field, AND four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of electronic business systems/solutions, or application development and/or support.

Acceptable Substitution:

• Additional years of increasingly responsible, directly related work experience may be substituted for education on a year-for-year basis up to two (2) years.
• Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience, which includes lead technical work in development, implementation, and maintenance of electronic business systems/solutions or application development and/or support.

Required Licensing (such as driver’s license, certifications, etc.):

• Possession of a valid State of California driver’s license may be required.
• Certification as a Microsoft Certified Systems Engineer (MCSE) or equivalent certification from a professional organization acceptable to the City of San Jose may be required.

Competencies

The ideal candidates will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.

• Experience designing, developing, and managing MuleSoft integrations across enterprise applications.
• Expertise in API-led connectivity, including System, Process, and Experience APIs.
• Expertise in data mapping, transformations, and workflow automation skills.
• Hands-on experience with integration platform management.
• Expertise in troubleshooting and resolving complex integration issues, optimizing performance, and ensuring system stability and reliability.
• Strong understanding of API security, governance, best practices, and compliance standards.
• Demonstrate strong technical leadership skills, including mentoring developers and enforcing best practices.
• Demonstrate the ability to collaborate and communicate with stakeholders to gather requirements and deliver solutions.
• Expertise in creating and maintaining technical documentation for integrations, workflows, and operational procedures.

Leadership– Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Planning – Acts to align own unit's goals with the strategic direction of the organization; Defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.

Teamwork and Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Tram Nguyen at Tramt.Nguyen@sanjoseca.gov.