Sr. Medical Receptionist – Reproductive Endocrinology & Infertility
Location:
49 Forest Rd, Monroe, NY 10950
Hours:
Part Time
Sunday-Friday: 6:00 AM-8:00 AM
(with potential for additional hours)
Reports to: Practice Manager / REI Clinical Leadership
The Sr. Patient Navigator serves as the face of the Reproductive Endocrinology & Infertility (REI) practice and is often the first point of contact for patients. In this role, the Medical Receptionist / Administrative Assistant plays a critical part in ensuring a smooth, coordinated flow of operations between the REI practice and Premium Health’s Brooklyn site, while delivering a compassionate, organized, and professional patient experience.
This position requires a high level of attention to detail, discretion, and emotional intelligence, given the sensitive nature of REI care. The Medical Receptionist / Administrative Assistant is skilled at managing multiple responsibilities simultaneously in a fast-paced clinical environment while upholding Premium Health’s standards of CARE: Compassion, Agility, Respect, and Excellence.
Responsibilities
- Greet and check in patients in a warm, professional, and empathetic manner
- Serve as the primary front-desk representative for the REI practice
- Perform insurance eligibility checks and basic insurance verification
- Print and prepare patient labels, laboratory orders, and clinical documentation, as well as copy/scan/fax the information into the relevant source
- Assist patients with completion and organization of required paperwork
- Liaise and coordinate administrative communication between the Aizer site and Premium Health’s Brooklyn site
- Answer incoming phone calls and place outbound calls to patients regarding appointments, instructions, and follow-up
- Schedule, confirm, and update patient appointments
- Collect copays and patient payments at time of service
- Support light billing tasks and documentation as assigned
- Scan, file, and maintain accurate patient records in accordance with HIPAA regulation
- Respond to patient inquiries in a timely and professional manner
- Support clinical and administrative staff to ensure efficient daily operations
Qualifications
- Minimum education requirement: High-school diploma
- Minimum 1 year of professional experience in a healthcare, medical office, or customer service–focused role
- Prior experience in a medical receptionist, administrative assistant, or front-desk role preferred
- Familiarity with insurance verification, copay collection, and basic billing processes
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to handle sensitive patient information with discretion and professionalism
- Experience in women’s health or specialty practices (REI preferred) is a plus
Time Commitment:
Part Time
Sunday-Friday 6am-8am
Compensation:
· Up to $30 per hour
