Lead and develop a team of Project Managers, ensuring alignment to strategic priorities and consistent execution excellence
Own key leadership responsibilities, including hiring, performance management, coaching, and career development
Establish and maintain execution standards, operating procedures, and escalation protocols to improve speed, quality, and reliability
Oversee project performance across strategic and high-value accounts, ensuring margin protection, quality compliance, and on-time delivery
Partner cross-functionally with Sales, Operations, Engineering, Manufacturing, Logistics, Finance, Quality and Warranty to resolve issues, manage risk and optimize execution
Review project health metrics, dashboards, and forecasting inputs to identify trends, anticipate challenges, and drive corrective actions
Serve as the senior escalation point for complex customer issues, order holds, and execution challenges
Ideal Experience:
Experience managing strategic or high-value customer accounts and participating in Quarterly Business Reviews
Demonstrated ability to review and influence revenue and margin forecasts, performance dashboards, and key execution metrics
Experience driving process improvements using lessons learned, voice-of-customer (VOC), and quality initiatives
Familiarity with SAP, QTC, and/or other ERP, CRM and order management systems
Manufacturing, engineered-to-order, or industrial operations experience preferred
Education & Certifications:
Bachelor’s degree in engineering or equivalent
7-10 years of experience in project management and/or customer support function