Senior Manager - Payments Consulting (Agentic Registration)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Payments Consulting team delivers go-to-market strategies, deploys new and emerging payment solutions, and ensures a seamless transaction processing experience across more than 20 global markets. The team serves as a trusted advisor to internal and external partners, bringing deep technical payments expertise and insights from the acceptance channel to inform internal strategies and support merchants, processors, and partners in implementing solutions that meet their evolving needs.

Within Payments Consulting, the Payment Product Partnerships team defines and executes the strategy to enable American Express products and processing capabilities with third parties in the acceptance channel to power transactions and promote a seamless checkout experience for Cardmembers.  This includes proactively identifying and engaging new entrants and innovators, growing existing third-party relationships, managing the related relationship governance and oversight, and deepening partner relationships with American Express.

The Senior Manager, Payments Consulting (Agentic Registration) is responsible for developing, implementing, and operating processes to efficiently and effectively onboard and manage agents and other partners in alignment with our third-party governance framework.  This role offers a unique opportunity to collaborate extensively with internal teams engaged in agentic commerce, and to establish foundations for future growth in this exciting area.   Strong candidates for this role will be highly curious, self-motivated, accountable, and will be skilled in creating new processes to manage risk and promote an engaging partner experience. 

Key Responsibilities

• Regional Third-Party Strategy & Execution
  Develop and execute regional third-party strategy designed to meet current and future customer, partner, and Amex needs; guide partners through product or capability adoption, testing and implementation.
• Third-Party Relationship Management
  Own and grow performance across a portfolio of payment product partnerships, including driving partner due diligence, negotiations, ongoing management, and compliance.
• Governance, Risk & Controls
  Design and enforce regional third-party governance frameworks, including controls, documentation standards, and automation, in alignment with enterprise guidance; oversee consistent execution and drive continuous improvement.
• Business Development & Insights Sharing 
  Proactively monitor the market to identify and engage new entrants and innovators to advance Amex and market goals; maintain strong and strategically aligned regional partner pipeline.  Represent American Express at relevant industry events and forums and share insights internally to influence future product features and capabilities.
• Cross Functional Leadership & Best Practice Sharing
  Collaborate extensively with internal teams including market client management teams, product, risk, legal, and technology teams.  Consistently share insights and best practices with internal partners across global markets.

Minimum Qualifications

• 3+ years experience managing external relationships in payments or related fields.
• Skilled in strategic thinking, process design and iteration
• Ability to lead through ambiguity, manage change effectively, and translate strategic objectives into structured execution plans.
• Demonstrated knowledge of third-party management, including negotiating contracts, risk management, governance, and compliance oversight.
• Consistent self-starter with high level of intellectual curiosity, initiative, drive, and attention to detail

·     Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners.

• Excellent interpersonal and communication skills (written and verbal), with the ability to articulate complex issues in a simple non-technical manner, and to bridge business and technical discussions.
• Knowledge of the payments ecosystem, including payment processing and products.
• Strong problem solving and project management skills.
• Experience in business development or representing an organization at industry events with ability to translate industry intelligence into AXP opportunities.
• Willingness to travel to industry events (10% travel estimate).

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.