SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60046518 1

Requisition No: 874076

Agency: Children and Families

Working Title: SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60046518 1

Pay Plan: Career Service

Position Number: 60046518

Salary: $54,500.00, in accordance with DCF salary policy

Posting Closing Date: 04/29/2026

Total Compensation Estimator Tool

This is an Internal Agency opportunity.

Only current department employees are eligible to apply

Senior Human Services Program Specialist

Department of Children and Families

THIS IS A STATEWIDE VACANCY – POSITON LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION.

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60046518 - ESS OPBI Quality Management

THIS IS NOT A TELEWORKING POSITION.

The selected candidate will be required to work at one of the closest available office locations.

Travel may be required, including overnight travel.

This is a full-time position working 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

MINIMUM QUALIFICAITONS:

• Must be a current DCF Economic Self-Sufficiency employee.
• Must have at least one (1) years’ experience determining eligibility for Food Assistance
• Must have two (2) years of experience monitoring or conducting Food and Nutrition Services (FNS) quality control Food Assistance review.
• Must have a valid driver’s license.
• Must be willing to travel extensively, including overnight travel.
• Must have experience conducting QMS Quality Assurance Case Readings

PREFERENCE WILL BE GIVEN TO CANDIDATES WHO MEET THE FOLLOWING:

• Experience as an Economic Self-Sufficiency Supervisor
• Bilingual

POSITION DESCRIPTION

The Headquarters Senior Human Services Program Specialist is charged with timely and accurate completion of federal and state mandated reviews of eligibility decisions made by Florida Department of Children and Families Economic Self-Sufficiency (ESS) staff in the Supplemental Nutrition Assistance Program (SNAP), Medicaid and Temporary Cash Assistance (TCA).

Specialist must demonstrate the ability and organizational skills to work independently. The specialist is responsible to provide data to be used as technical assistance to assist the agency in meeting accuracy thresholds in SNAP, Medicaid (Family and SSI-Related), and TCA determinations at both state and federal levels. Extensive knowledge of SNAP, Medicaid (all programs) and TCA policy is required. Expertise in the FLORIDA system, The Worker Portal and other ESS systems is required. Specialist must be proficient in the use of computers, web-based systems and Microsoft Office applications, including Word and Excel.

JOB DESCRIPTION

• Conduct secondary Quality Control (QC) case reviews to ensure accuracy and compliance with federal and state SNAP regulations. Includes: reviewing eligibility determinations, household composition, and benefit calculations; verifying case actions against policy; identifying and correcting errors; ensuring all reviews are completed within established timeframes; and maintaining required documentation to support review findings.
• Analyze error trends identified through secondary reviews and develop corrective training initiatives. Includes: tracking and evaluating error data; identifying root causes of deficiencies; creating and distributing training materials, tip sheets, and job aids; and ensuring QC staff remain current with policy and procedural updates to improve overall accuracy and performance
• Complete all documentation in the appropriate system and provides sufficient narrative to support the determination and provide the ability for corrective action to be taken.
• Provide policy and procedural guidance to QC staff, regional coordinators, and internal stakeholders. Includes: interpreting complex federal and state regulations; responding to policy inquiries with clear and concise guidance; providing supporting policy references; and ensuring consistent application of policy across all reviews.
• Serve as a liaison between Quality Control, regional operations, and external partners. Includes: communicating case findings and required corrective actions; providing guidance to ensure timely case corrections; responding to rebuttals and inquiries within established timeframes; and maintaining professional, effective working relationships to support program compliance and integrity

KNOWLEDGE, SKILLS, AND ABILITIES (KSA’s)

• Coordination: Adjusting actions in relation to others' actions.
• Speaking: Talking to others to effectively convey information.
• Writing: Communicating effectively with others in writing as indicated by the needs of the audience.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Active Listening: Listening to what other people are saying and asking questions as appropriate.
• Information Gathering: Knowing how to find information and identifying essential information.
• Time Management: Managing one's own time and the time of others. Critical Thinking: Using logic and analysis to identify the strengths and weaknesses of different approaches. Identifying
• Downstream Consequences: Determining the long-term outcomes of a change in operations.
• Implementation Planning: Developing approaches for implementing an idea.
• Identification of Key Causes: Identifying the things that must be changed to achieve a goal.
• Visioning: Developing an image of how a system should work under ideal conditions.
• Administration and Management: Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods.
• Education and Training: Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles.
• Mathematics: Knowledge of numbers, their operations, and interrelationships, including one or more of the following: arithmetic, algebra, geometry, calculus, statistics, and their applications.
• English Language: Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services, including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Computer: Knowledge of computer software including applications.

Important Application Process Information:

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION or RESUME.

**It is unacceptable to use the statement “See Resume” in place of entering work history information. **

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.

• All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications.

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.