Senior Human Resources Business Partner II

Overview

The Senior Human Resources Business Partner II serves as a strategic advisor to senior leaders and a distributed workforce, aligning people strategies with business objectives to drive organizational performance. This role provides expert guidance across complex employee relations, performance management, compliance, investigations, and employment lifecycle activities. The position partners closely with HR leadership, legal counsel, and cross-functional teams to manage risk, ensure regulatory compliance, and deliver effective talent, engagement, and workforce solutions that support a compliant, inclusive, and high-performing organization.

Responsibilities

• Partner strategically with a distributed workforce and senior leaders across on‑site and remote environments, cultivating trusted relationships that align people strategies with business goals and enhance organizational performance.
• Provide expert-level consultation to leaders and employees on complex human resources matters, including employee relations, performance management, workplace investigations, policy interpretation, and compliance with federal, state, and local employment laws.
• Translate organizational and people strategies into actionable HR initiatives that support talent development, engagement, succession planning, and organizational effectiveness.
• Lead and oversee employee relations investigations, including sensitive and high-risk matters, ensuring fair, consistent, and well-documented outcomes that mitigate organizational risk.
• Advise and coach leaders through disciplinary actions, performance improvement plans, and termination decisions, ensuring compliance, consistency, and alignment with company policies.
• Manage and maintain oversight of unemployment claims and hearings, including preparation and coaching of leaders and representing the organization as required.
• Provide end‑to‑end management of the I‑9 employment eligibility verification process, ensuring compliance with all legal requirements and proactively identifying and mitigating potential compliance risks to support ongoing audit readiness and internal or external audits.
• Serve as a backup resource for Leaves of Absence, FMLA administration, and accommodation requests, maintaining compliant processes, complete documentation, and uninterrupted service delivery.
• Manage and coordinate immigration-related matters for employees, including visa processes, renewals, and compliance in partnership with legal counsel or external vendors.
• Partner with HR leadership to support benefits administration, including open enrollment planning, communications, and education around both traditional and non-traditional benefits offerings.
• Collaborate with HR, Training & Recruiting colleagues to ensure seamless onboarding, offboarding, and employee lifecycle processes, promoting a positive and compliant employee experience.
• Support company-wide employee engagement, wellness, and community initiatives, reinforcing organizational culture and values.
• Serve as a backup resource for employee concern reporting mechanisms (e.g., “We Listen” hotline), ensuring timely and appropriate response and escalation.
• Partner with internal and external legal counsel to support litigation matters, risk assessment, and compliance strategies, as directed by HR leadership.
• Remain current on evolving employment laws, HR best practices, and workforce trends, proactively advising leadership on potential impacts.
• Perform additional duties and special projects assigned in support of organizational priorities.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent professional experience may be considered in lieu of a degree.
• Minimum of 10 years of progressively increasing responsibility in human resources, with at least 5 years in a Senior HR Business Partner role demonstrating advanced capability in employee relations, compliance, and strategic business alignment.
• Advanced knowledge of U.S. employment laws and regulations (Federal and multi-state), including FMLA, ADA, EEOC, wage and hour laws, and immigration/employment eligibility requirements.
• Proven ability to manage complex, high‑risk HR matters and handle sensitive, confidential information with sound judgment, discretion, and professionalism in a fast‑paced environment.
• Strong consultative skills with the ability to influence and advise senior leaders and drive organizational change.
• Superior written and verbal communication skills, with a proven ability to articulate complex information clearly to diverse audiences.
• Advanced proficiency in Microsoft Word and Excel for documentation, reporting, and analysis.
• Highly self-directed, accountable, and collaborative, with a strong commitment to ethical HR practices.
• Strong business acumen and strategic thinking.

Desired Skills and Qualifications

• Workday experience highly preferred.
• SHRM-CP, SHRM-SCP, PHR or SPHR certification.

Total Rewards

LoanCare’s Total Rewards Packageoffers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including freeCalmmemberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to atuition reimbursement programthat supports your continued education and professional growth.

Compensation Range: $64,800 - $121,500 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impactin an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

WHO WE AREAbout us …LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONSWorking conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

#LI-KM1

- Partner strategically with a distributed workforce and senior leaders across on‑site and remote environments, cultivating trusted relationships that align people strategies with business goals and enhance organizational performance. - Provide expert-level consultation to leaders and employees on complex human resources matters, including employee relations, performance management, workplace investigations, policy interpretation, and compliance with federal, state, and local employment laws. - Translate organizational and people strategies into actionable HR initiatives that support talent development, engagement, succession planning, and organizational effectiveness. - Lead and oversee employee relations investigations, including sensitive and high-risk matters, ensuring fair, consistent, and well-documented outcomes that mitigate organizational risk. - Advise and coach leaders through disciplinary actions, performance improvement plans, and termination decisions, ensuring compliance, consistency, and alignment with company policies. - Manage and maintain oversight of unemployment claims and hearings, including preparation and coaching of leaders and representing the organization as required. - Provide end‑to‑end management of the I‑9 employment eligibility verification process, ensuring compliance with all legal requirements and proactively identifying and mitigating potential compliance risks to support ongoing audit readiness and internal or external audits. - Serve as a backup resource for Leaves of Absence, FMLA administration, and accommodation requests, maintaining compliant processes, complete documentation, and uninterrupted service delivery. - Manage and coordinate immigration-related matters for employees, including visa processes, renewals, and compliance in partnership with legal counsel or external vendors. - Partner with HR leadership to support benefits administration, including open enrollment planning, communications, and education around both traditional and non-traditional benefits offerings. - Collaborate with HR, Training & Recruiting colleagues to ensure seamless onboarding, offboarding, and employee lifecycle processes, promoting a positive and compliant employee experience. - Support company-wide employee engagement, wellness, and community initiatives, reinforcing organizational culture and values. - Serve as a backup resource for employee concern reporting mechanisms (e.g., “We Listen” hotline), ensuring timely and appropriate response and escalation. - Partner with internal and external legal counsel to support litigation matters, risk assessment, and compliance strategies, as directed by HR leadership. - Remain current on evolving employment laws, HR best practices, and workforce trends, proactively advising leadership on potential impacts. - Perform additional duties and special projects assigned in support of organizational priorities. - All other duties as assigned.