Senior Director, Product Management - Supply Chain Technology

What You Will Own

Fulfillment, Distribution Network & WMS Platform

• The WMS platform is a foundational pillar of Fanatics' supply chain technology strategy — the system of record for how we move, store, and ship product across our global network, supporting both our DTC fulfillment operations and our wholesale distribution business.
• Lead and co-develop the product strategy and multi-year roadmap for Fanatics' Warehouse Management System platform in close partnership with Supply Chain and Operations, driving a large-scale, multi-site network transformation program across our global network.
• Drive the technology platform across both fulfillment and distribution operations — ensuring it supports eCommerce, wholesale distribution, and omnichannel operations, and is tightly aligned to our broader supply chain technology platform strategy.
• Enable greenfield deployments and complex retrofit programs, partnering closely with Operations and Supply Chain, across our growing global network — spanning North America, Europe, and beyond — building toward a uniform, modern technology platform for omnichannel operations.
• Drive our micro-fulfillment model — enabling on-demand capacity and pop-up sites that power Fanatics' ability to respond to peak events and hot market moments.
• Own automation integration strategy across warehouse execution, controls, and robotics systems — translating operational automation investments into coherent product architecture.
• Partner with Operations leadership to evolve WMS capabilities in line with the network roadmap — from eCommerce and wholesale distribution through to fully integrated omnichannel operations.
• Define and track network performance metrics across fulfillment efficiency, distribution accuracy, system reliability, and cost — in alignment with Operations and business stakeholders.

Global Shipping & Logistics

• Define and evolve the product vision for Fanatics' Global Shipping platform, in close collaboration with Logistics and Transportation business partners, — spanning carrier integrations, Transportation Management System strategy, rate shopping, label generation, package lifecycle management, and delivery tracking.
• Drive build vs. buy decisions for TMS — including vendor assessment, selection, and integration strategy across parcel, freight, last-mile, and regional carriers globally — working in partnership with Operations and Supply Chain.
• Drive shipping capabilities across B2C, B2B, and enterprise fulfillment models, including cross-border and customs compliance.
• Champion low-touch logistics execution — driving automation, intelligent carrier selection, and streamlined fulfillment routing to reduce freight costs, minimize manual intervention, and improve throughput across the shipping lifecycle.
• Define and track shipping performance metrics — across on-time delivery, cost, carrier performance, and customer experience — in partnership with Logistics and Operations.

How You Will Make an Impact

Product Strategy — In Collaboration with Ops Partners

• Drive the development of an integrated product vision and roadmap across fulfillment, distribution, WMS, and shipping — co-created with, and in service of, Supply Chain, Logistics, Transportation, and Operations partners.
• Ensure platform decisions balance customer experience, operational scalability, cost efficiency, and compliance — across both B2C and B2B models.
• Lead build vs. buy evaluations and vendor selection decisions in partnership with the business, ensuring technology choices are grounded in operational reality.
• Actively participate in executive-level program reviews and strategic planning cycles.

Cross-Functional Leadership

• Partner with Engineering and Architecture on platform scalability, reliability, and supply chain technology strategy.
• Work with Finance to model and track program ROI, total cost of ownership, and business impact across the network transformation portfolio.
• Manage complex dependencies across multi-team, multi-vendor programs — driving alignment and unblocking delivery.

Execution & Delivery

• Translate strategy into clear product requirements, epics, and measurable success criteria.
• Lead backlog prioritization and sprint planning in close partnership with engineering teams.
• Navigate peak event planning and operational resilience requirements — holiday, promotional surges, and hot market events.

People Leadership

• Build and develop a small, mighty team of Product Managers across fulfillment, distribution, WMS, and shipping domains.
• Set clear direction, manage prioritization across competing demands, and build team capability.
• Create an environment where product managers are close to the business, empowered to make decisions, and accountable for outcomes.

What You Bring

Required

• 12+ years of Product Management experience, with significant ownership of WMS, fulfillment, distribution, or supply chain platforms.
• Proven track record leading complex, multi-site technology transformation programs from strategy through delivery.
• Deep expertise in warehouse management systems at enterprise scale — Manhattan Active WMS or equivalent strongly preferred.
• Strong understanding of global shipping, carrier integrations, TMS strategy, and last-mile logistics.
• Demonstrated experience designing or scaling low-touch logistics models — including automated carrier selection, rate shopping optimization, and reducing manual touchpoints across the shipping and fulfillment lifecycle.
• Experience leading and developing teams of Product Managers — setting direction, managing performance, and growing talent.
• Excellent stakeholder management and executive communication skills — comfortable operating at VP and C-suite level.
• Strong analytical skills — able to build business cases, model total cost of ownership, and track program-level impact.
• Experience operating across B2C and B2B fulfillment and distribution models. 

Preferred

• Experience with Manhattan Active WMS in a multi-site, multi-region environment.
• Background in omnichannel fulfillment and wholesale distribution operations.
• Familiarity with warehouse execution, controls, and robotics systems integration.
• Experience supporting peak events, hot market programs, and operational resilience planning.
• Background in returns, reverse logistics, and cross-border fulfillment.
• Experience with OMS, ERP integrations, and inventory management platforms.

Why Fanatics

• You will be building something that matters — the fulfillment and distribution infrastructure behind the world's most passionate fan community.
• The scale is real — global operations spanning eCommerce, wholesale, and in-venue retail, with a network that continues to grow.
• The transformation is just beginning — this is a multi-year program with executive commitment and real investment behind it.
• You will work with a talented, experienced team of engineers, operators, and product leaders who are deeply invested in getting this right.
• Competitive compensation, comprehensive benefits, and the chance to wear some very good kit.