Senior Director Commercial Operations, Vision Care - Bridgewater NJ (hybrid)

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

We are seeking a Senior Director, Commercial Operations to serve as a key commercial leader responsible for driving operational excellence across the US Vision Care organization. This role will lead the commercial operating rhythm, performance management, field enablement, and cross-functional execution to ensure the Sales organization and broader commercial team are positioned for sustained growth. The Senior Director will partner closely with Sales Leadership, Marketing, National Accounts, Finance, Supply Chain, and Customer Service to translate strategy into execution—improving speed, alignment, consistency, and impact across the business. This role reports to the VP, GM, US Vision Care.

Key Responsibilities

Commercial operating cadence & governance

• Own and continuously improve core commercial operating rhythms (business reviews, forecasting cadence, QBRs, launch readiness) to drive alignment and accountability.
• Create clear governance for cross-functional initiatives that impact the field organization and customers.

Planning, analytics & performance management

• Lead commercial planning processes and performance management, including KPI frameworks, dashboards, insights, and operating reviews.
• Translate data into actionable recommendations, enabling course-correction and decision-making across the leadership team.

Field enablement & sales execution support

• Ensure field readiness through tools, processes, communications, and best practices that increase sales team productivity and customer impact.
• Partner with Sales and Training/L&D to support adoption and execution of programs, initiatives, and selling tools.

Incentives, programs & operational support

• Provide oversight and leadership for key commercial programs and support processes (e.g., field programs administration, operational coordination, enablement workflows) aligned to business priorities.
• Partner with Finance/HR as needed to ensure programs are implemented with rigor and appropriate controls.

Cross-functional execution & process optimization

• Serve as a central connector across Sales, Marketing, National Accounts, Finance, Supply Chain, Customer Service, and other stakeholders to ensure seamless execution of critical initiatives.
• Identify operational gaps and implement improvements that reduce friction, standardize processes, and improve speed-to-execution.

Leadership & team development

• Build, develop, and lead a high-performing Commercial Operations team with a strong focus on talent development, accountability, and continuous improvement.
• Establish a culture of operational excellence, proactive problem-solving, and customer-centric execution.

Qualifications

• Bachelor’s degree; MBA or advanced degree preferred.
• 10+ years of progressive experience in commercial operations, sales operations, business operations, analytics, enablement, or related commercial leadership roles (medical device/pharma/healthcare preferred).
• Demonstrated success leading cross-functional execution in complex, matrixed organizations.
• Strong analytical skills with experience building performance management approaches (KPIs, dashboards, insights) and driving business decisions.
• Proven ability to translate strategy into operational plans and scalable processes.
• Excellent communication, executive presence, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail and follow-through.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); comfort with CRM and business analytics tools.
• Highly knowledgeable in commercial data warehouse concepts, industry HCP/patient/payer level data, ERP systems, Salesforce, and reporting tools (e.g. PowerBI).
• Experience supporting field sales organizations and/or national accounts in a consumer health, medical device, or vision care environment.
• Experience leading forecasting, incentive/program operations, and launch readiness for a commercial organization.
• Up to 25% domestic travel required.
• This role is eligible for our hybrid work schedule, allowing for up to 2 days/week of telecommuting from home and 3 days/week in our Bridgewater, NJ corporate office.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between [$220,000.00 and $240,000.00]. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

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Our Benefit Programs: Employee Benefits: Bausch + Lomb

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