Northwest Center is seeking an experienced and service-minded Senior Desktop Support Engineerto provide end-user technology services and support across our locations. As an $80M nonprofit social enterprise with a diverse workforce of more than 900 employees, we depend on technology toconnect people, streamline operations, and deliver technology services at scale.Working as part of a small team, this role will focus on designing, implementing, and supporting a secure, modern, and reliable endpoint environment for all users in a primarily Microsoft and Apple iOS environment. An ideal candidate for this role will be able to use their strong problem-solving and communication skills to leverage their technical expertise to deliver strong results and excellent customer service.Location:SeaTac andSeattle, WA | Hybrid Wage Range:$102k - $128k Annual Salary Schedule: Monday – Friday; 8 am – 5 pmBenefits
Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
17 Accrued Paid Time Off Days Annually
7 Paid Holidays + 1 Day of Floating Holiday; 2 Floating Holiday days annually after one year
Parental Leave & Paid Compassion Leave
Retirement 401(K) with a company match
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program, including six free therapy sessions per year
Opportunity to become a mentor or mentee through NWC’s Mentorship Match program
Configure, deploy, maintain, and support desktop, laptop, tablet, peripheral, network (wired/wireless), and other endpoint technologies in a Microsoft and Apple iOS environment
Lead the design and management of standard endpoint build configurations using modern provisioning tools (e.g., Microsoft Intune, Autopilot)
Define and enforce endpoint configuration standards, security baselines, and compliance policies using Intune configuration profiles, Group Policy, and related technologies
Administer Microsoft-centric endpoint management platforms for device configuration, compliance enforcement, patching, and software distribution
Support and maintain the Microsoft Teams environment and capabilities, including policies, add-ins, plugins, and user experience considerations
Provision, configure, secure, and support corporate mobile devices, including enrollment and policy enforcement
Manage and administer user accounts, permissions, and access controls in Entra ID
Provide end-user support by monitoring ticket queue and delivering high-quality technology support in person, by phone, via chat, or email to both onsite and remote end users
Coordinate workstation installations, upgrades, moves, and hardware refreshes for new hires, office changes, and general lifecycle management
Act as a Level III team escalation resource for complex endpoint and application issues, identifying root causes and driving permanent, documented fixes
Coordinate and collaborate with vendors to ensure delivery and support of managed/outsourced IT services
Mentor and support team members to promote engineering best practices, documentation, and knowledge sharing
Develop and maintain IT documentation, including technology standards and configurations, SOPs, and end-user knowledge base articles
Requirements
Associate’s Degree or higher, or equivalent work experience
5+ years of experience in desktop support and/or endpoint engineering role
Strong knowledge of PC hardware, Windows operating systems, wired/wireless networks. HW/SW troubleshooting, and technology lifecycle management
Deep hands-on experience with Microsoft endpoint, configuration, security, and identity management tools, including Intune, Autopilot, Defender
Well-versed in networking fundamentals and remote support tools
Experience with vulnerability management, patching, and compliance reporting
Ability to manage multiple priorities in a regulated environment
Familiarity with common IT compliance models, i.e., HIPAA, GDPR, ISO27001, SOC 2
Strong customer service, written and verbal communication skills
Northwest Center is committed to offering reasonable accommodation to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.We believe that curiosity and critical thinking are essential to dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.
