Manage and fully own the complete order process from start to finish in a timely manner
Monitors orders daily and keeps customers updated to resolve all issues that prevent orders from flowing through the system, shipping, and billing properly
Review Customer’s Scorecards and root cause with IT and purchasing to maintain highest scores
Update Customer’s Routing Guides
Monitor & maintain orders received via e-mail / EDI / Website / Amazon /
Process Containers - Backorders
Handle any delivery issues including missing shipments and damaged material
Maintain back order and open order files, updating the customer on the order status and providing analysis when required
Professionally manage queries and complaints to ensure that they are resolved within agreed timescales
Ensure that the customer’s journey is seamless and recognized as first class within the industry
Enter customer orders into ERP system and review them for accuracy (items, pricing, terms & conditions, shipping method/terms, special notes & customer instructions, etc.)
Monitor and maintain orders received via email, EDI, website, Amazon and processing sales quotations
