Senior Change Management Consultant

Milestone Technologies, Inc.
Issaquah, WA

W2 only - Not available for C2C or 1099 consulting


4 days/week in-office required


Target Start Date

June/July 2026


Overview

We are seeking a Prosci-certified Senior Change Management Consultant to design, build, and lead our enterprise change management program from the ground up. This is not a support role — you will own the program architecture, define the operating model, organize the team and workstreams, and serve as the accountable leader driving adoption outcomes across large-scale transformations. You will establish the frameworks, governance, and playbooks that become the standard for how this organization manages change.


Program Design & Architecture

  • Design the end-to-end OCM program structure including methodology, governance, toolkits, templates, and delivery frameworks tailored to our enterprise context
  • Define the change management operating model — roles, responsibilities, decision rights, escalation paths, and integration points with program/project management
  • Establish a scalable, repeatable approach for assessing, planning, and executing change across concurrent enterprise initiatives
  • Build the measurement architecture: adoption KPIs, readiness scoring models, sentiment tracking, and value realization dashboards


Program Organization & Build-Out

  • Stand up and organize the OCM function — define team structure, capability needs, resource plans, and vendor/partner models
  • Create the intake and prioritization process for change initiatives across the portfolio
  • Design and implement the stakeholder governance framework including sponsor coalitions, change agent networks, and leadership alignment cadences
  • Develop the enterprise change portfolio view — assessing cumulative change saturation and sequencing across business units


Program Leadership & Execution

  • Be an accountable leader for the OCM program – owning outcomes, not just activities
  • Lead executive-level conversations on change readiness, organizational risk, and adoption performance
  • Direct the planning and delivery of change strategies for enterprise-wide programs (ERP, digital transformation, org restructuring, M&A integration)
  • Coach and develop OCM practitioners, change agents, and people leaders in their change roles
  • Drive continuous improvement of the program based on lessons learned, adoption data, and organizational feedback


Key Qualifications

  • 10+ years of dedicated organizational change management experience, with significant time spent designing and leading enterprise-scale OCM programs - not just executing them
  • Active OCM certification from a recognized body — Prosci ADKAR, ACMP Certified Change Management Professional (CCMP), or equivalent
  • Demonstrated experience standing up an OCM program, function, or Center of Excellence from scratch within a large enterprise (10,000+ employees
  • Experience leading change across large, complex programs — ERP implementations, enterprise cloud migrations, M&A integrations, or major operating model shifts
  • Proven ability to operate at the executive level — presenting to C-suite, influencing without authority, and holding accountability for enterprise outcomes
  • Expert-level command of structured OCM frameworks (Prosci, Kotter, ADKAR, Bridges) with the ability to architect hybrid approaches fit for organizational culture
  • Bachelor's degree in Organizational Development, Business Administration, I/O Psychology, Communications, or related field


Preferred Qualifications

  • Master's degree
  • Multiple certifications (e.g., Prosci + CCMP)
  • Experience in management consulting (Big 4, boutique strategy firm, or internal enterprise consulting)
  • Background building and leading a Change Management Office (CMO) or Center of Excellence
  • Familiarity with Agile/SAFe program delivery and adapting OCM for iterative environments
  • PMP, PgMP, or SAFe certification


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