Senior Catering Manager - Signia by Hilton San Jose

Signia by Hilton San Jose is a Hilton-managed hotel featuring 541 beautifully appointed guest rooms and over 55,000 square feet of versatile meeting and event space. We are currently seeking an On-Site Senior Catering Manager to join our dynamic team. In this role, you will focus on both the sales and execution of social events, with a special emphasis on weddings and milestone life celebrations. This is an exciting opportunity for a passionate and driven professional who thrives on creating meaningful guest experiences. As part of our team, you’ll play a key role in bringing our guests’ most important moments to life—turning their visions into lasting memories at Signia by Hilton San Jose.

What will I be doing?

As Senior Catering Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high-level service throughout the contracting, pre-event, event, and post-event phases of events. This position primarily handles complex social events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.

What We’re Looking For

• Minimum of 3+ years of catering or sales experience, with a strong focus on social events and weddings
• Ability to work a flexible schedule based on event needs, including evenings, weekends, and holidays as required

Preferred Qualifications

• Experience with hotel property management and catering systems, such as Delphi.fdc
• Previous hotel catering sales experience

Compensation
Base salary range: $90,000–$100,000, plus opportunity for quarterly bonus. Compensation is based on experience and qualifications.

Sales Incentive

Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout

The Benefits–Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it throughDailyPay

• Medical Insurance Coverage – for you and your family

• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education,including:college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you canpurchaseHilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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