Senior Associate - Scrum Master

Location Designation: Hybrid - 3 days per week

We are seeking a Scrum Master to support Agile delivery within a Scaled Agile (SAFe) environment, working closely with one or more teams to ensure consistent, high-quality execution.

This role is hands-on and execution-focused, responsible for facilitating Agile ceremonies, removing impediments, and driving team performance. The ideal candidate is comfortable working in a complex, cross-functional environment, supporting delivery across engineering, product, and data/AI teams, while ensuring alignment to PI objectives and program priorities.

Agile Execution & Team Facilitation

• Facilitate all Scrum ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives)
• Support teams in adopting and following Agile and SAFe practices
• Help teams stay focused on commitments and delivery goals
• Identify and remove impediments to maintain team momentum

PI Planning & Program Alignment

• Support Program Increment (PI) Planning activities, including preparation and execution
• Ensure team-level plans align with PI objectives and program priorities
• Track team progress and escalate risks, blockers, and dependencies
• Coordinate with other teams to manage cross-team dependencies

Delivery & Metrics Tracking

• Track and report on team-level Agile metrics, including:
  • Velocity and sprint predictability
  • Throughput and cycle time
  • Sprint and PI commitments
• Provide visibility into delivery progress through dashboards and status updates
• Support continuous improvement by identifying bottlenecks and inefficiencies

AI / Data Delivery Support

• Support teams working on AI/ML and data-driven initiatives
• Help manage delivery in iterative and experimentation-driven environments
• Coordinate dependencies related to data availability, model development, and validation
• Ensure transparency in progress where outcomes may be evolving or non-deterministic

Team Coaching & Continuous Improvement

• Coach team members on Agile best practices and ways of working
• Support Product Owners with backlog refinement and prioritization readiness
• Encourage a culture of accountability, collaboration, and continuous improvement
• Help teams mature in their Agile practices over time

Stakeholder Coordination

• Work with product, engineering, and business stakeholders to ensure alignment
• Communicate team progress, risks, and dependencies clearly
• Operate effectively within a cross-functional, matrixed organization

• 3–5+ years of experience in Agile environments, including Scrum Master or similar role
• Experience working within SAFe or other Scaled Agile frameworks
• Exposure to PI Planning and program-level coordination
• Experience working in cross-functional teams with multiple stakeholders
• Strong understanding of Agile metrics and team-level delivery tracking
• Experience supporting data or AI-driven projects (preferred but not required)
• SAFe Practitioner (SP) certification required (RTE preferred but not mandatory)
• Strong facilitation, communication, and problem-solving skills

Preferred Qualifications

• SAFe Scrum Master (SSM) or equivalent certification
• Experience in financial services or regulated environments
• Familiarity with tools such as Jira, Rally, or Azure DevOps
• Experience working in complex enterprise delivery environments

• Consistent delivery of team commitments within sprints and PIs
• Improved team velocity, predictability, and efficiency
• Effective handling of dependencies and impediments
• Clear and transparent communication of progress and risks
• Increased team adoption of Agile best practices

Job Level: LEVELPF3

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID: 93935

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