Senior Account Manager
Farmington Hills, MI
Our client, a global Tier‑1 automotive manufacturer, is seeking a Senior Account Manager to join their Sales & Marketing team at their North American headquarters in Farmington Hills, Michigan.
This role ensures consistent and profitable growth in sales revenues with EV customers through positive planning, deployment and management of sales accounts and through establishment of strong customer satisfaction.
This Senior Account Manager will be a “first line” point of contact for all customer activities and have a working understanding of all areas of the company, to be able to quickly spot issues effectively and activate resources or change direction as needed. This professional will ensure strong commercial performance with the customer, and strong delivery on the company's commitments.
RESPONSIBILITIES:
- Ensure that all activities with the customer are aligned to the overall company vision for assigned customer. Ensure alignment within the company to support the business strategy.
- Help to hold company groups accountable to complete their customer deliverables.
- Consistently make logical and data-driven decisions to help execute company's strategy for assigned customers.
Customer Relationship Management:
- Continuously work with the customer to have close alignment between company and customer on all open topics within scope of responsibility.
- Supports (or, in the absence of a Sales Manager, responsible for) maintaining/improving the Relationship with existing customers and with new departments within existing customers.
- Supports the process of building relationships with new customers.
- Continuously pull the “Voice of Customer” about engineering, commercial, or other needs. Give feedback to the organization quickly and concisely for action.
Ongoing / Production Program Development
- Work with costing, engineering, and program management to evaluate impacts of all engineering changes.
- Handle tracking of commercial status, responsible for proposing improvement/recovery plans as needed.
- Customer invoicing
- Prototype and pre-production trial order coordination.
- Quote changes to the customer to secure price recovery.
- Drive VA/VE activities to analyze cost-down possibilities.
- Monitor commercial debits and escalate within company as needed.
Sourcing:
- Supports the creation of the Global Sourcing Strategy for the customer
- For specific programs, set sourcing strategy and coordinate needed actions with costing, engineering, program management, and other groups.
- Supports or, in the absence of a Sales Manager, responsible for:
- Local Sourcing Strategy
- Front-Loading Activity
- VE / VA Activity (if applicable)
- Quotation
- Negotiation with customer
REQUIREMENTS:
- Bachelor’s degree (BA or BS), preferably with technical or engineering focus
- Five years of related sales or business development experience preferred
- Technical development experience preferred
- OEM Automotive industry experience required, EV customers preferred
- Moderate to advanced sales skills including strategy development, pricing, negotiation, and customer relations
- Advanced presentation skills, including ability to concisely summarize complex information
- Excellent verbal and written communication skills/interpersonal skills
- Advanced problem solving and critical thinking skills
- Project management skills
