SolComms, an award-winning integrated communications agency for startups and scale-ups at the intersection of corporate and consumer communications, is seeking an Senior Account Manager - Director to join its growing HealthTech division.
In this role, you'll serve as a senior client counselor, team leader, and agency ambassador, owning accounts end-to-end while helping shape the future of our agency. Here's what you'll do:
Administrative Tasks:
- Independently manage multiple accounts; serve as the right-hand to the Director/Senior Director/AVP/VP across clients
- Anticipate client health and issues; proactively flag concerns to leadership along with solutions to preempt them
Strategy Development:
- Lead the development of strategies; motivate junior team members to be active participants in strategy development
- Anticipate account needs and identify opportunities for strategic moments - from day-to-day creative pitch ideation, to larger-scale campaigns and activations
- Guide junior team members through the ideation of big-picture ideas, offering insight into what makes a campaign successful
- Actively present big ideas to clients
Corporate Communications:
- Demonstrate a strong understanding of each client’s industry landscape; solidify yourself as an expert and offer POVs on how to stay ahead of the competition
- Chime in during executive messaging development and sessions with clients; train team members to successfully run these sessions
- Land top-tier thought leadership opportunities for clients across speaking engagements, awards, and media/podcasts
Events & Partnerships:
- Troubleshoot any issues/911s
- Be on-site for execution and lead client communications on-site
- Attend destination press trips
- Support the team in partnership calls, email correspondence, and strategy
- Ensure the team converts all media leads post-event
Media Relations:
- Land top-tier press placements on priority accounts
- Be an agency resource, leveraging media relationships across teams as needed
- Identify opportunities to create news when there is no news for clients
- Consistently refine media relations strategy, ensuring the team is delivering smart, on-trend pitches that are translating into opportunities
- Mentor junior team members on media relations, walking through list building and pitch writing, and next steps
- Leading key media announcements, motivating teams to ensure each news moment is a success
- Continue refining mastery of media landscape, landing a mix of digital, broadcast, podcast, newsletter, and more
- Approve complex media materials, inclusive of press releases, OpEds, LinkedIn content, and more
Client Communications:
- Serve as the lead client counselor; be the first line of defense for issues, and possess the ability to independently manage clients
- Build strong rapport with clients on both professional and personal levels
- Identify IRL touchpoints with clients on a half-annual basis
- Demonstrate professionalism amongst third-party partners (such as investors, partners, and other brands); manage conversations on behalf of the agency
Mentorship:
- Instill confidence amongst team members; empower them to successfully manage all aspects of the job
- Directly manage junior staff ranging from Senior Account Managers to Account Coordinators; responsible for their growth at the agency and serving as a resource and guide for their future
- Lead weekly meetings with your direct reports
- Continue to be a sounding board for junior team members; offer advice and counsel to help improve their workflows
Agency Growth
- Begin working closely with division lead to discuss ways to grow and improve team functions
- Consistently find opportunities to upsell client scopes and renew client contracts
- Play a strong role in the development of new business by helping build strategies and pitching clients
- Serve as an ambassador of the agency by maintaining a strong presence on LinkedIn sharing relevant work; represent the agency at industry conferences, ensuring touchpoints with media, clients, and new business prospects
Here's what you'll get:
- Salary range: $100k - 140k annually
- Annual bonuses; monthly commissions for new business you sign
- Healthcare, dental, and vision coverage
- Unlimited PTO
- Hybrid work schedule (Monday-Thursday in office, Fridays WFH) and fully remote August
- Mentorship: we firmly believe in the importance of taking time to connect outside of daily tasks to help build and grow our team - both personally and professionally. That's why we emphasize mentorship - ensuring all employees have a direct line to senior leadership to learn and grow
- Strong Culture: we're a tight-knit, collaborative team that works hard and likes to have a good time. From workout classes to happy hours and more, we'll plan something for everyone on a monthly basis
We're a Latino and queer-owned agency - diversity is a priority in how we build and grow. We strongly encourage folks of all backgrounds to apply.