Senior Account Director

Trevett Facilities Recruitment USA have an exciting opportunity available for a Senior Account Director to join a leading Facilities Services company in New York.

This role provides strategic leadership, operational oversight, and financial management to ensure exceptional service delivery and strong client partnerships.

The successful candidate will act as the primary operational contact for the end-client, managing both hard and soft facilities services, driving operational excellence, and leading a high-performing team.

Key Responsibilities

• Serve as the single point of contact for account operations and service delivery.
• Lead facilities operations including preventative maintenance, reactive maintenance, vendor management, help desk services, and soft services.
• Build strong relationships with stakeholders and conduct regular client reviews and performance reporting.
• Identify opportunities for service improvements, innovation, and account growth.
• Lead, mentor, and develop the account team, including engineers, technicians, and support staff.
• Manage full P&L responsibility for the account.
• Develop financial plans, monitor revenue and costs, and drive profitability.
• Oversee vendor relationships, supplier performance, and contract negotiations.
• Maintain a safe and compliant working environment across all facilities.
• Implement environmental health and safety procedures including emergency preparedness, business continuity, and disaster recovery plans.

Requirements

Education & Experience

• 8+ years of relevant experience, ideally in facilities management, property management, or integrated workplace services
• Experience managing large client accounts and P&L responsibility

Skills

• Strong leadership and stakeholder management abilities
• Excellent analytical, financial, and problem-solving skills
• Advanced communication and presentation skills
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)