Job Responsibilities / Essential functions
Security and Surveillance
Patrol hospital buildings and grounds to deter and detect criminal activity, suspicious behavior, and unauthorized access.
Monitor security cameras, alarms, and other surveillance equipment to ensure the safety of the premises.
Secure entrances, exits, and restricted areas to prevent breaches or theft.
Control pedestrian and vehicular traffic as needed.
Performs all other duties as assigned, including working various 8- or 12-hour shifts (including holidays), being available for call-back assignments, and attending and successfully completing all mandatory training.
May be required to lift, up to 50 lbs. and stand for extended periods (up to four hours).
Emergency Response to incidents at AH Locations
Respond promptly to disturbances (AH Security Assistance) involving Team Members, Patients and/or Visitors. The Security Officer will deescalate the situation and is responsible to ensure the safety of all persons and property.
Respond promptly to all acute medical events (AH Medical Assistance) to assist clinical staff as needed.
Respond promptly to all fire alarms (AH Facility Alert Fire Emergency) and participate in fire suppression and assist Team Members, Patients and Visitors as needed.
Respond and investigate all missing children (AH Missing Person/Child/Infant) and any suspected infant abduction (AH Infant Child Abduction).
Responsible for providing Leadership to our Team Members, Patients and Visitors during any Active Shooter situation (AH Active Shooter).
Responsible for assisting all Team Members, Patients and Visitors during any Disaster or Emergency Situation (AH Facility Alerts)
Access Control
Verify the identity of visitors and vendors entering AH Medical Centers, Corporate Locations and Off-Site Locations as appropriate.
Enforce hospital policies and procedures regarding access to sensitive areas including but not limited to patient rooms, operating rooms, or pharmacies.
Issue and manage all Team Member badges.
Familiarity with EZ Lobby and Rep Trex computer systems for managing vendor badge access.
Customer Service
Provide directions and assistance to patients and visitors.
Maintain a professional demeanor while addressing complaints or concerns.
Serve as a visible point of contact to reassure staff and visitors that our facilities are a safe environment.
Reporting and Documentation
Prepare well written, detailed, and accurate incident reports for all security-related events utilizing the IMC Computer database.
Maintain logs of daily activities to include but not limited to patient scans, helicopter arrivals, property reports, contraband reports, panic button testing, and forensic patients.
Establish and maintain effective communication with all Team Members.
Proficient in the use of Security Technology to include AHECN distribution, IMC Computer, Mutualink, Victor Video System and ONYX Panel.
Training and Collaboration
Work closely with hospital staff, including the nursing and administrative teams, to ensure safety protocols are followed consistent with AH Policies and Procedures.
Collaborate with law enforcement and emergency services as required.
Participate in the Iron Temple Response Control Techniques (RCT) Training twice per month and maintain a valid RCT Certification with Iron Temple.
Complete the FEMA Incident Command System 100, 200 course and the IS 700 National Incident Management System course.
Participate in the Emergency Management Decontamination Training.
Remain updated on all AH and Protection and Security Services Policies and Procedures.
Supervision and Leadership
In the absence of Security Officer 3, the Security Officer 2 manages security operations, staff, and escalated issues while coordinating with AH leadership.
Essential Functions for Security Officer 2 assigned to Corporate Investigations
May assist with corporate investigations as needed.
Conduct investigations at various AH Corporate sites, Medical Centers, and off-site locations.
Responsible for completing accurate and thorough investigation reports, risk assessments, and providing security-related presentations.
Required to possess extensive knowledge of internal/external security systems (access control, security camera applications and physical security locking systems, etc.).
Perform all other Corporate Security Officer duties and responsibilities as needed.
Required to display the ability to professionally interact with state, county, and municipal police, fire & EMS personnel