Security Guard - SOC Operator

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is seeking a Security Professional for a Dispatch Position in Normal, IL

Must be able to work weekendsand any shift

Must be able to type at least40 words per minute accurately

Pay Rate: $25.00/Hour as Dispatcher & $19.00/Hour as Security Officer

Available Shifts:

• OPERATOR: Back Up Schedule - Fill-In Position - Will work as a Security Officer when not working as a Dispatcher.

• OPERATOR:Part-Time3RDSHIFTOperator- Work Thursday and Friday nights, only in the SOC.

Paid Orientation + Medical, Dental, & Vision Insurance & 401k

The Backup Operator will work two days per week in the SOC Dispatcher role. When not assigned as a Dispatcher, the operator will fulfill the Security Officer role at the same site (compensated at the Security Officer pay rate.) All Backup Dispatchers will be considered for the next available full-time SOC operator shift at the site.

Allied Universal is constantly growing and expanding, offering a variety of new job openings across our company. We welcome candidates that have security guard services experience as well as those that are new to the industry and want to start their career with us. Allied Universal? offers so much more than just jobs in security. We offer careers. We takegreat pridein fostering a promote-from-within culture. At Allied Universal, we have countless examples of employees who worked their way up the corporate ladder and are now in senior leadership positions in security operations centers throughout the organization. Our goal is to provide you with the necessary skills you needin order toachieve a phenomenal career at Allied Universal.

Allied Universal is hiring aSecurity Operations Center (SOC) Operator.The Security Operations Center (SOC) is the centralized hub which manages the security and safety issues at our client's facilities.We provide outstanding customer service to all calling parties while being firm following all processes in place to achieve excellent outcomes.

The SOC is staffed twenty-four (24) hours per day, seven (7) days per week.The positionmonitorsall security,communications,and fire/life safety systems and is the liaison betweensafety andsecurity departments.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Heavy Customer Service Background - we are looking for highly motivated people whoare dedicated to providingoutstanding customer service to ourclient, ouremployees,guestsand visitors.

• Monitor all security, communications, and fire/life safety systemsviaprovidedmonitoring systems.

• The ability to efficiently multitask

• Answer and respond to events and situations received over regular and emergency phones, 2-wayradios, and intercoms.

• Accurately document routine and unusual events occurring on or near the facilities.

• Make emergencynotificationsnecessarypursuant topolicies and procedures.

• The ability tomonitorand/orutilizemultiple software programs at once.

• Strictly adhere to policies, procedures, standards, etc., asdeterminedby the client.

• Proactivelymonitorall surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms.

• Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergenciesand non-emergency calls.

• Serve as the liaison between all departments and the security department.

• Handle (without delay)complaints and unusual/critical event informationas directed by procedures.

BASIC QUALIFICATIONS:

• Must be 21+ years of age.

Mustpossessa high school diploma or equivalent.

• Must possessoneor more of the following:

• Service in Military Branches / Police

• Bachelor's degree

• 2 years of work experience in public sector dispatch or emergency operations center(PSAP, 911)

• 2 years of verifiable data entry experience

KNOWLEDGE & SKILLS REQUIRED:

• Advanced computer skills andproficiency;proficiencywith Google Applications.
• Ability to quickly and efficiently analyze high stress situations to determine the proper communication of events & to dispatch the proper teams to determine the best course of action to take.
• Ability to adapt in a dynamic work environment whilepossibly workingunder pressure.
• Ability to prioritize workload based on urgency.
• Ability to communicate effectively.
• The ability to remain calm in the face of adversary/ elevated stressful situations.
• Be organized with strong attention to detail.
• Demonstrated analytic and critical thinking skills.
• Flexible working schedule to include nights and weekends.
• Ability to work in a team environment.
• Ability to type 40+ words per minute accurately

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.