Seasonal Playologist

The Seasonal Playologist, also known as the Visitor Services Specialist, plays a crucial role in ensuring a safe, engaging, and positive experience for all visitors at the Museum. This position involves direct interaction with visitors, facilitating play-based learning experiences, and supporting various Museum operations. This position runs for about 3 months, depending on operational needs.

• Greet all visitors warmly upon entry and departure from the Museum.
• Provide excellent customer service to enhance visitor experience during exhibit exploration.
• Use point-of-sale systems to check in members and sell admission, memberships, and merchandise.
• Assist with member and visitor inquiries and requests in person and over the phone.
• Perform opening and closing procedures for exhibit areas and front desk.
• Reset exhibits and play spaces regularly throughout the day for continuous visitor engagement.
• Ensure all exhibit areas and play spaces are meticulously cleaned and sanitized according to Museum standards.
• Assist in the setup and breakdown of Museum programs and special events.
• Monitor member and visitor behavior to ensure adherence to Museum rules and codes of conduct.
• Address visitor concerns and de-escalate any conflicts using a positive and customer-centered approach.
• Report maintenance needs promptly to the Visitor Services Manager.
• Assist with organizing lost and found items.
• Support retail restocking and other operational tasks as needed.
• Additional projects and duties as assigned.

• 18 years of age or older.
• Bilingual skills preferred.
• Experience in customer service, preferably in a museum, retail, or hospitality setting.
• Strong communication skills and ability to interact effectively with diverse audiences.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Enthusiasm for promoting educational experiences through play.
• Ability to maintain professional behavior under pressure.
• Must be punctual, with reliable transportation.
• Must be available to work weekend shifts.

• This position requires the employee to be mobile throughout the shift, moving throughout exhibit spaces within the Museum grounds. Tasks may involve bending, stooping, or crouching to a child’s level to provide assistance as needed.
• The employee is regularly required to lift and/or carry up to 10 pounds, and occasionally up to 30 pounds.
• Visual acuity required to read printed instructions and safety information, and to assess guest activity at close range and at a distance.
• Ability to receive detailed information through oral communication (in person and via telephone), at normal speaking levels with or without correction.

• This position primarily functions both indoors and outdoors with exposure to heat, cold, and inclement weather.
• The employee is regularly in contact with children and the public.

This is a part-time, temporary, hourly position, reporting to the Visitor Services Manager.

Hours: Up to 29 hours per week.

The pay range for this position is $19.00 – $20.00 per hour.

Please Note: This position requires a mandatory background security screening.

Email your cover letter with availability, résumé, and 3 references as a PDF or Microsoft Word attachment with the subject line: “Seasonal Playologist – your name” to jobs@cmosc.org.

About the Children’s Museum of Sonoma County

The Children’s Museum of Sonoma County (CMOSC) is a non-profit organization founded in 2005 with the mission to inspire curiosity and creativity through joyful, transformative experiences.

The Children’s Museum of Sonoma County is an Equal Opportunity Employer.