Seasonal - Facility Attendant- Summer Ambassador

The City of Tukwila is hiring Facility Attendants serving as Summer Ambassadors to assist residents and visitors during anticipated high-traffic periods throughout the community. This is a temporary, seasonal part-time position assigned to support the City of Tukwila Parks and Recreation during the six-week period of the major international soccer event taking place in Seattle this summer.

Summer Ambassadors will serve as a friendly, visible presence throughout the City, helping create a welcoming environment for guests and community members. Staff will be stationed at key public locations such as parks, trails, community gathering areas, and special events, providing customer service, answering questions, and sharing information about Tukwila amenities, recreation opportunities, and event activities.

This position plays an important role in enhancing visitor experience, supporting safe and organized public spaces, and representing the City of Tukwila with professionalism and hospitality.

Summer Ambassadors will assist recreation and city staff by helping guide visitors, monitoring activity in public areas, supporting event operations when needed, and communicating important information to patrons. This position requires excellent customer service skills, strong communication, and the ability to work independently while remaining attentive to the needs of the public.

This is a physically demanding position that requires extended periods of standing, walking, and moving throughout outdoor locations, including trails and event spaces. Work will take place in a variety of outdoor environments and weather conditions.

Summer Ambassadors are expected to represent the City of Tukwila in a positive and professional manner, ensuring that residents and visitors have a safe, welcoming, and enjoyable experience while visiting the community.

Work Hours

• Work hours will vary based on event schedules, peak visitation times, international soccer game schedule and operational needs during the event period beginning June 11th – July 19th.
• Onboarding and training will begin in May; programs will begin in June. You must be available to attend onboarding and training.
• Specific dates include but are not limited to: June 11,13,15,16,19,24- 26, June 29- July 1, July 6, 9, 10, 14,15, 18 and 19.

This is a seasonal/temporary position and will not exceed 1040 hours. These positions are also not eligible for health benefits or retirement.

Wage:$25.00 per hour

About the City

The City of Tukwila is 9.6 square miles of opportunity and a dynamic place to work. The population is over 22,000 at night and up to 150,000+ during the day. Tukwila shares borders with the Cities of Seattle, Renton, SeaTac, Burien, and Kent. Its central location lies in the heart of the Puget Sound region, sitting 12 miles south of downtown Seattle, 17 miles north of downtown Tacoma, and just east of SeaTac Airport. It is easily accessed by I-5 and I-405 or via either of Tukwila's two train stations, the Sounder Station or the Sound Transit Light Rail Station.

Mission Statement

To provide superior services that support a safe, inviting, and healthy environment for our residents, businesses, and guests.

Core Values

• Caring– We support the diverse community we serve with compassion, empathy and kindness.
• Professional –We hold ourselves to the highest ethical standards and act with integrity and transparency. We are respectful and courteous with all.
• Responsive –We are timely and effective in the delivery of great customer service. We continually strive to find innovative ways to improve.

How To Apply

Initial screening will be solely based on the contents and completeness of the "education" and "work experience" section of your application in Government jobs website. To be considered for this position you MUST apply online and complete the entire application. Please include previous experience in, customer service, cash handling, recreation/ events and any other related work, training, or volunteer experience. The City of Tukwila is an equal opportunity employer and strives to employ a diverse workforce reflective of the community it serves. Qualified applicants with multicultural experience and/or backgrounds are strongly encouraged to apply.

Veteran's Preference:

City of Tukwila follows the guidance given by the State of Washington regarding applying Veteran's Preference under provisions of RCW 73.16.010 and WAC 357.16.110 (2). Please attach a copy of your DD214 or NGB Form 22 to your online application if you are eligible to claim Veterans Preference. Character of service should reflect as being Honorable. General discharge under Honorable Condition does not qualify.

This selection process may include but is not limited to evaluation of application materials and supplemental questions, testing, and interviewing. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to humanresources@tukwilawa.gov.

Customer Service & Community Engagement

• Serve as a welcoming and visible ambassador for the City of Tukwila by greeting and assisting residents, visitors, and event attendees in high-traffic public areas.
• Provide accurate information about local parks, trails, recreation programs, community amenities, transportation options, and event activities.
• Answer questions and offer directions to help visitors navigate Tukwila parks, trails, and nearby destinations.
• Support a positive visitor experience by maintaining a friendly, helpful, and professional presence at all times.
• Communicate clearly and respectfully with diverse community members, visitors, and event participants.

Public Space Monitoring & Visitor Support

• Maintain a visible presence in assigned locations such as parks, trails, public gathering areas, and event sites during peak visitation periods.
• Monitor public spaces to promote safe and respectful use of facilities and amenities.
• Observe and report safety concerns, maintenance issues, or unusual activity to supervisors or appropriate city staff.
• Provide assistance to visitors who may need help locating amenities, accessing programs, or navigating public spaces.
• Support crowd awareness and help maintain safe flow of visitors during large events or busy periods.
• Respond appropriately to minor incidents or visitor concerns and report incidents according to department procedures.

Event & Program Support

• Assist Parks & Recreation staff with special events, activation areas, and community programming as assigned.
• Help with basic set-up and take-down of event materials, signage, or activity areas.
• Support event operations by helping direct participants, answering questions, and assisting with general event logistics.

Administrative & Team Responsibilities

• Attend staff meetings, trainings, and orientation sessions as required.
• Maintain communication with supervisors and team members regarding conditions, visitor needs, and operational updates.
• Represent the City of Tukwila and the Parks & Recreation Department in a professional and positive manner.
• Perform other duties that are similar, related, or logically assigned to support visitor services, events, and recreation operations.

Knowledge, Skills, and Abilities

• Ability to work with diverse populations and large groups in a positive, professional, and courteous manner.
• Ability to work outdoors in varying weather conditions, including heat, cold, rain, and wind.
• Ability to adapt to changing work assignments and respond to urgent or time-sensitive tasks.
• Strong customer service skills with a friendly, positive, and professional demeanor.
• Ability to communicate effectively both orally and in writing.
• Ability to work independently or as part of a team with limited or no supervision andexercise good judgment.
• Ability to multitask in a busy public environment.
• Ability to work effectively with individuals of diverse backgrounds and ages.
• Physical able to perform essential functions, including lifting up to 50 pounds and moving equipment.
• Establish and maintain positive and effective working relationships with participants, volunteers, coworkers, and the general public.
• Ability to Follow instructions, policies, and procedures.
• Ability to manage stressful situations with tact and diplomacy.

Minimum Qualifications

• Minimum 21 years old;
• Possess a High School Diploma or G.E.D.

• Six (6) months of experience in customer service, recreation, education, or similar environment.

• Must possess a valid Driver's License.
• Must be able to work with limited supervision.

• Must be physically capable of assisting and participating in physical activities.

Special Requirements

• Ability to work a flexible schedule with limited notice, including evenings and weekends.
• Ability to obtain and maintain CPR/First Aid certification within 30 days of hire.
• Ability to pass a criminal history background check.
• Ability to lift and move equipment up to 50 pounds.
• Ability to submit a clean Driving Abstract.

Working Conditions

• Work is performed primarily outdoors within the city limits of Tukwila.
• Schedule may include evenings, weekends, and holidays based on operational needs.
• Work involves standing, walking, bending, lifting, and interacting with the public for extended periods.

Definition: Clean Driving Record

For purposes of this position, a clean driving record means:

• A driving history that meets the City’s risk management and insurance eligibility requirements.
• No disqualifying driving offenses within the past three (3) years, including but not limited to:
  • Driving Under the Influence (DUI) or Physical Control
  • Reckless driving
  • Hit-and-run
  • Vehicular assault or vehicular homicide
  • Driving with a suspended, revoked, or invalid license
• No pattern of unsafe driving, such as multiple moving violations that would indicate unsafe operation of a motor vehicle
• Ability to successfully pass a motor vehicle record (MVR) review conducted in accordance with:
  • Washington State law
  • Federal motor vehicle safety standards (as applicable)
  • City policies and insurance requirements

A driving record will be evaluated job-relatedly and consistently, and consideration will be limited to information relevant to the duties of the position.

Selection Guidelines

The duties listed are intended only as examples of the types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment. This job description does not constitute an employment agreement and may be modified as operational needs evolve.

Equal Opportunity Statement

The City of Tukwila is an Equal Opportunity Employer. Applicants are considered for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, gender identity, or any other basis protected by federal, state, or local law.

Additional Information