Description
About the Job
Looking for a great first job or a place to grow your customer service skills? As a Customer Service Associate at Zamzow’s, you’ll help create a friendly, helpful shopping experience for every customer who walks through the door.
You don’t need to know everything on day one—we’ll teach you! What matters most is a positive attitude, a willingness to learn, and a desire to help customers succeed. You’ll greet customers, answer questions, recommend products, and help keep the store running smoothly.
What You’ll Be Doing
- Greet every customer and make them feel welcome
- Answer questions and help customers find the right products
- Learn about our products, sales, and promotions (we’ll train you!)
- Use the cash register and process payments like cash, cards, and coupons
- Suggest helpful add-on items when appropriate
- Help customers with carry-outs
- Answer phone calls and assist with basic questions
- Keep the store clean, organized, and stocked
- Help receive and put away new merchandise
- Follow company policies and ask questions when you’re unsure
- Jump in to help with other tasks as needed
Requirements
What We’re Looking For
- A friendly, positive attitude and willingness to help others
- Comfort talking with customers and coworkers
- A desire to learn about products and customer service
- Dependability and teamwork
- Basic problem-solving skills (and knowing when to ask for help!)
Education & Experience
- Previous retail or customer service experience is helpful, but not required
Work Environment & Schedule
- Work takes place both indoors and outdoors, depending on store needs
- Employees should be comfortable working in all weather conditions, including heat, cold, rain, or snow
- Retail setting includes plants, soil, and occasional live animals
- Active role that involves standing, walking, bending, and lifting (items may weigh over 50 lbs)
- Flexible schedule that may include evenings and weekends
- No travel required
