SDI - Agile Delivery Leader (DM5)

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.92 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,200 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 31 countries and territories to support customers who conduct business in the global economy. Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 30 on Fortune’s 2020 rankings of America’s largest corporations. 

Strategy, Digital, & Innovation (SDI)

Strategy, Digital & Innovation group is responsible for Corporate Strategy and its Digital and Innovation teams. The group positions Wells Fargo for the future by enhancing the company’s focus on planning for the digital future and investing in the customer experience. The group leads corporate strategic planning; defines and manages digital platform standards and capabilities; and manages innovation priorities, opportunities, and companywide efforts to drive transformation. The team works closely with the company’s Technology Group and business lines to deliver digital solutions and innovation to customers that are integrated, intuitive, and seamless across channels.

The Role

We are seeking an Agile delivery leader: Business Architecture and Business Analysis/Technical Product Leader for Consumer and Small Business Banking Digital Delivery. Within Wells Fargo, this leader will lead and help transform the business analyst function for our consumer and commercial products, and lead business architecture to support the  digital transformation program for the organization. We are looking for passionate leaders that can drive innovative transformations to streamline interactions between people and services, elevate technical product ownership acumen within the business analysis function, enhancing customer experience, reducing cost to serve, and more importantly be available for our customers at the touch of a button anywhere, anytime. This leader will be required to collaborate and influence senior business & technology leaders across the company to drive a unified strategy and delivery to provide consistent, seamless customer experiences. 

The Business Architecture and Business Analysis/Technical Product Leader will be responsible for interpreting and contextualizing strategy for operational needs, developing specific artifacts such as business capability maps and value streams to help bridge the gap between strategy and execution, and helping streamline and rationalize the digital enablement process. This leader will also be responsible for leading an existing team of Business Analysts. The Leader will be responsible for hiring new resources (as needed) and build relationship with the key Stakeholders in Consumer and Small Business Banking Line of Business, Legal, Risk, Compliance, Controls and Technology, in order to maintain and manage a healthy relationships.

Key responsibilities include the following:

• Drives and facilitates the right discussions with business and technology leaders to identify business capabilities in relation to current and future business objectives
• Create and maintain business capability, data, process and technology inventories. Work with multiple capability and functional teams to gather and document the structure of Wells Fargo’s business and technology landscape.
• Lead, build, manage, enhance business capability model along maturity / optimization framework to drive enablement of the longer-term roadmap
• Partner in the strategic planning process by providing input to the scope definition of strategic initiatives leveraging capabilities, creating capability Heatmaps to provide visibility to impacts, dependencies, overlaps and opportunities. Key Deliverables include (but not limited to): Capability Model, Capability Heatmaps, Capability Maturity Assessments, Capability Impact Assessments, Capability Health Assessments & Capability Roadmaps
• Works closely with Domain architects and leaders to develop domain roadmaps
• Works closely with solution/technical architects to deliver business architecture artifacts needed for End-to-End Architecture & Solution Architecture Approach deliverables
• Presents recommendations and solutions clearly and concisely and is able to focus on key points to portray the intended message or purpose
• Advocate and drive adoption of “best practices” to ensure standardization of business architecture outputs across the enterprise
• Takes an active role in enterprise portfolio investment strategies by assessing and rationalizing proposed enterprise capabilities
• Business thinking and highly strategic in order to define practical solutions that align with corporate strategy
• Effectively manage priorities, deliverables and timelines with little need for escalation
• Understand customer needs
• Provide technical business analysis leadership to decode the technical requirements that integrate into the backlogs for digital initiatives in the Consumer and Small Business lines of business
• Ensure stories are incorporated as expected.
• Carry technical knowledge into strategic conversations about products.
• Lead with a product mindset, vs. program and projects. We are actively moving to product-based delivery.
• Translate the organizational objectives into the annual resource plan for personnel (FTE, contractors and other leveraged resources) as well as financial
• Translate top-down directives (e.g., cost optimization initiatives) into financial objectives and forecast
• Work with technology and other partners to align cross-organizational resource plans
• Measure and report performance against the expected benefits
• Pro-actively appraise and recommend business strategies based upon quantitative cost and benefit analysis
• Institute planned chargebacks on an ongoing basis and report recoveries
• Accomplish all of the above by creating repeatable processes, automation, metrics, tools and a culture of cadenced, proactive reporting with recommendations, call to action and follow through

A successful candidate will demonstrate the following:

• Leadership: In creating vision, structure, organization, processes and metrics that enable and accelerate transformation rather than inhibit it
• Influencing Skills: Ability to create and execute the vision by building support 360
• Strategic Thinking, Creativity and Implementation: Thinking strategically and creatively about business problems, breaks down problems and presents solutions while evaluating the pros and cons of each option. Identifies business opportunities by delivering thoughtful analysis with strong logical thinking. Thinks in innovative ways about problems and issues and develops/ implements creative solutions to business problems
• Change Mindset: A transformational leader with conviction, who is a change agent helping others to adopt and implement new strategies within a large, complex matrixed organization. Ability to drive change with own team and proven success influencing change with partners influencing change with partners

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
   

• 10+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
• 10+ years of leadership experience
• 8+ years of management experience
• 6+ years of information technology experience

• 10+ years of program management experience
• 8+ years of experience in business architecture
• 8+ years of experience in leading large and complex teams
• 6+ years product experience
• 6+ years of Agile experience leading team of teams and release trains
• Operational support exposure; preferably in the Wells Fargo Commercial Banking line of business
• Demonstrated ability to apply technical knowledge within strategic product conversations 
• Experience in leading Digital Initiatives, focusing on Mobile Application
• Excellent relationship management skills with the ability to partner with executive sponsors to deliver the most complex projects, portfolios, and/or programs
• Experience with transforming functions
• Adaptable and flexible with the ability to manage portfolios consisting of both Agile and Waterfall methodologies
• Advanced forecasting skills with the ability to create executive-level reporting on both resource plans and budget plans
• Excellent verbal, written, and interpersonal communication skills
• Financial services experience
• Ability to manage large complex cross-matrix organization that includes: multiple business, technology and risk disciplines with direct leadership; the development of the strategy for information security; and implementation of roadmaps for the Enterprise
• Ability to negotiate, influence, and collaborate to build successful relationships
• Experience leading effective collaboration across a team focusing on different functional areas for the same project
• Ability to present to multiple levels of leadership
• Agile SAFe certification or other advanced Agile certifications
• DevOps, Cloud Architectures and Automation experience
• Previous Wells Fargo Delivery experience would be beneficial

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.