SDI Adherence and Data Quality Consultant RWF

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.

We are seeking an Adherence and Data Quality Consultant to support the SDI Operations group executing and delivering Customer Journeys and programs.  This role will report to the SDI Adherence and Data Quality leader within the Enterprise Agile and Customer Journey Transformation organization.  This position will be responsible for participating in the learning and inspect and adapt components of the continuous improvement cycle that ensures changes impacting SDI Operations are enabled with accuracy and focus on risk mitigation.  They will apply agile principles and use agile tools in adherence monitoring and data quality management responsibilities.  They will collaborate closely with key roles managing SDI customer journeys and programs with a focus on balancing a need for minimizing disruption, reducing redundancy, improving efficiency, and keeping processes light while establishing adequate controls to ensure policy and procedure adherence and effective data quality management.  They will consult with Independent Risk (IR), Change Management Risk Oversight (CMRO), and SDI Control to ensure SDI Operations teams’ execution is adherent to policy and procedures.

Key Responsibilities include: 
• Align to, partner with and advocate for customer journey and program leaders to ensure understanding of change management procedures, systems of record instructions and requirements for adherence and data quality
• Mentor others learning new roles and requirements to promote rapid adoption
• Create roadmaps, develop process flows and write desk top procedures for new and changing policy and procedure adherence
• Design and utilize reporting to monitor change management adherence, data quality and KRI boundary adherence
• Perform root cause analysis and develop action plans for breaches 
• Provide SDI Control with desktop procedures and evidence to complete Evidence Based Control Evaluation (EBCE) for activities in the Risk and Control Self-Assessment (RCSA)
• Manage all activities and ensure timely submissions required by the Portfolio Risk Review change procedures
• Lead inspect and adapt sessions to share experiences, increase engagement, improve efficiency and ensure adherence and data quality
• Host/Lead the SDI Tools & Reporting Support Call which provides support resources for Clarity, Agile tools and Tableau reporting
• Contribute and co-manage content of the SDI Tool Inquiry Service Desk which provides support resources for Clarity, Agile tools and Tableau reporting
• Provide data quality guidance for systems of record and end-user support for Clarity and Agile Registry as the Tool Coach 
• Co-Lead and execute Records Management Strategy for Enterprise Agile and Customer Journey Transformation
The Successful Candidate will demonstrate the following:
• Listening to and supporting customers to ensure understanding as they navigate change and learn new behaviors
• Thriving in a rapidly evolving and often ambiguous environment and is able to drive solutions out of ambiguity
• Demonstrating a collaborative spirit.  Proactively problem solving with open-mindedness and flexibility
• Leading with integrity, taking responsibility and being resilient 
• Embracing change and being courageous when influencing change with others
• Communicating concisely and with authenticity
• Adopting an agile mindset, being agile and using agile tools (Agile Registry, Jira, Confluence)
• Working both independently and as part of a team

RWF - - Please note "RWF" is an identifier for internal recruiting purposes and has no connection to the nature of responsibilities of the job.  
 

• 6+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience

• Ability to assess issues, make quick decisions, implement solutions, and influence change
• Ability to create and improve process through strategic thinking
• Excellent analytical skills
• Experience navigating through ambiguity
• Excellent verbal, written, and interpersonal communication skills
• Professional presentation skills
• Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to develop partnerships and collaborate with other business and functional areas

• 6+ years of experience in one or a combination of the following: procedure development and process mapping; procedure controls and monitoring; business operations support; business self–assessment with evidence based evaluation; system of record data quality management, tool support and coaching . Proven team player and collaborator with demonstrated success in leading, influencing, motivating and building strong relationships in a heavily-matrixed organization
• Proven track record of making data driven decisions
• Flexibility and ability to thrive in a fast-paced environment

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.