Under general supervision, responsible for providing all elements of scheduling and registration support to a clinic.
Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template , enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services.
Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed.
Performs all other duties as assigned.
Three (3) years of related experience is required. Clinical experience is preferred.
