Responsible for coordinating appointments for patients and medical practitioners. Ensure that sufficient time is allocated to each appointment.
Principal Accountabilities:
• Scheduling, rescheduling, and canceling patient appointments as required.
Answering patient's questions regarding basic medical tests and procedures.
Providing instructions to patients to ensure that they are prepared for examinations and procedures.
• Confirming patient appointments.
• Courteously receiving incoming telephone calls and taking messages as needed.
• Explaining financial requirements and obligations to patients and entering payments into the practice management system.
• Scheduling referral appointments and follow-ups.
• Verifying insurance details and informing patients of un-covered fees.
• Filing documents and organizing supplies.
• Performs other related duties as assigned.