Salesforce Operations (CPQ & Order Management)

Riverbed. Empower the Experience

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com

Position

Title: Salesforce Operations (CPQ & Order Management)

Location: Bangalore, India (Hybrid)

We are seeking a Senior Salesforce Operations (CPQ & Order Management) leader to support and enhance Riverbed’s quote-to-cash processes. This role will act as a subject matter expert and transformation lead, helping standardize processes, improve system efficiency, and implement best practices across Salesforce CPQ, order management, and revenue operations. The role will work closely with Sales, Finance, Legal, IT, and Operations teams to ensure scalable and efficient deal execution across global markets.

What you will do

Quote-to-Cash & CPQ Leadership

• Own and optimize the end-to-end quote-to-cash lifecycle (quoting, pricing, approvals, order booking, renewals)
• Configure and manage Salesforce CPQ, including pricing rules, discount structures, approval workflows, and product catalog
• Ensure consistent and scalable deal execution processes across regions

Salesforce & Systems Optimization

• Lead enhancements across Salesforce (Sales Cloud, CPQ, Revenue Cloud)
• Identify inefficiencies and drive process improvements and automation
• Partner with IT to improve system integrations (ERP, billing, finance tools)
• Ensure data accuracy, governance, and compliance

Operational Excellence & Process Improvement

• Define and implement best practices for order management and sales operations
• Improve quote turnaround time, order accuracy, and deal cycle time
• Support quarter-end and high-volume transaction periods
• Track and monitor KPIs (deal velocity, conversion, order accuracy)

Stakeholder Management & Advisory

• Act as a trusted advisor to Sales Ops leadership on process improvements and scaling strategy
• Collaborate with Sales, Deal Desk, Finance, and Legal teams to streamline workflows
• Provide training and guidance to internal teams on CPQ and order management

Transformation & Continuous Improvement

• Drive initiatives to improve process efficiency and scalability
• Identify opportunities for automation (workflow automation, CPQ rules, AI-driven processes)
• Support the evolution of a global operating model for sales operations

What makes you an ideal candidate

• 8+ years of experience in Sales Operations, Revenue Operations, or CPQ-focused roles
• Strong expertise in Salesforce CPQ and quote-to-cash processes
• Experience with Salesforce (Sales Cloud, CPQ, Revenue Cloud)
• Familiarity with ERP systems (NetSuite, SAP, Oracle)
• Experience working in enterprise software / SaaS companies
• Salesforce certifications (CPQ Specialist, Admin, Advanced Admin)
• Experience leading CPQ implementations or transformations
• Experience working with global sales teams across geographies
• Strong understanding of SaaS / subscription-based business models
• Proven ability to manage complex deal structures and pricing workflows
• Strong analytical and problem-solving skills

What we offer

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

About Riverbed

With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together and drives high-impact success.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check us out on:www.riverbed.com@LifeAtRiverbed

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