Scope of Services:
• Develop custom solutions through the use of configuration/coding to meet user story requirements.
• Perform and document solutions within the governor limits of the Salesforce platform.
• Focus on Service Cloud to transform our Client Experience with the Salesforce Platform.
• Help realize additional value from the Salesforce platform (Currently leveraging Service Cloud, Community Cloud & Marketing Cloud/Social Studio)
• Guide Junior Developers/Administrators through the components that make up the solution leveraging Service Cloud, Community Cloud, and Marketing Cloud/Social Studio.
• Strong problem-solving and critical-thinking skills, with the ability to tailor solutions to customer needs.
• Ability to envision solutions and understand the process steps from start to finish.
• Strong communication and client relations skills, with the ability to ask critical questions and clarify business requirements.
Mandatory Skills/Experience
Mandatory Skills/Experience
• 7+ years of Salesforce Administration & Development working with Service Cloud
• Experience performing customizations and configurations on Salesforce CRM platforms
• Experience troubleshooting and debugging the existing configuration/code to resolve bugs that are reported.
• Experience performing within the governor limits of the Salesforce platform.
• Experience documenting all solutions.
• Experience reviewing Salesforce release notes and co-relate any effects the release will have on the Client's Solution.
• Must be proficient in the following: Apex, Apex Triggers, Apex Unit Test, SOQL, SOSL, Lightning Experience and Administration, Bulk Data Import, Process Builder, workflow rules, Flows and validation rules.
• Experience extending the platform through REST 3rd party services.
• One or more of the following certifications are required:
o Salesforce Certified Administrator.
o Salesforce Certified Platform Developer I.
o Salesforce Certified Platform App Developer.
Desirable Skills/Experience
Experience with the following:
• Community Cloud
• Marketing Cloud and Social Studio
• Experience integrating with Box.com and/or FileNet.
• Experience with AppExchange integrations like Vlocity and/or PSS, Glance, Docusign, Sumo and Adaptus are a plus.
• JAVA
• SQL
• GIT
• ImageTrust
• JIRA
• SNOW