Member Services Sales Representative
Pay: $43,000.00k-$50,000k Base Salary, OT + Commissions, OTE: $80,000k-$100,000k
Job Summary: We are looking for a service-driven professional to support our members, physicians, and internal teams. You'll handle inbound/outbound calls, process member requests, resolve issues, and deliver an exceptional experience across phone, email, and digital channels.
What we're looking for:
- Strong, professional communication skills
- Customer service experience (healthcare a plus)
- Detail-oriented, organized, and dependable
- Positive, team-oriented attitude
Key Responsibilities:
- Through outbound call campaigns, sells patients on the benefits of a membership in an affiliated physician practice. Discusses the components of the program to discover which program components may appeal to the prospective patient to demonstrate the value of the program.
- Handles inbound call activity and accurately documents Salesforce (CRM system) with the outcome of all inbound and outbound interactions.
- Performs general research and problem resolution. Escalates patient issues and concerns to management, as necessary.
Key Competencies:
- Demonstrates thorough knowledge of our policies, procedures, and offerings to ensure accurate, consistent communication with both internal stakeholders and external customers. • Maintains a professional, positive, and service-oriented approach when handling all telephone, written, or digital inquiries.
- Manages communication effectively with affiliated physicians and their staff in relation to membership-related activities.
- Proven success in outbound calling campaigns, with the ability to meet and exceed performance metrics (e.g., conversion rate, talk time, quality scores).
- Displays professional telephone etiquette and ability to use advanced phone systems. While not required, foreign language fluency may be considered a plus
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Tuition reimbursement
- Vision insurance
- PTO
Why Join us?
- Base Hourly Pay + High Commission
- Be part of a mission-driven organization leading innovation in personalized healthcare.
- Drive transformation and growth in a dynamic, fast-paced environment.
- Competitive Compensation: Attractive base salary complemented by performance-based incentives.
- Comprehensive Benefits: Health, dental, vision insurance, and retirement plans.
- Professional Development: Access to ongoing training and leadership development programs.
- Positive Work Environment: Consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence
