Sales Process and Support Specialist

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com.

We are seeking an experienced Sales Process and Support Specialist to join our dynamic team. This is a global role and will work in collaboration with Marketing, Customer Success, Field Sales, Finance, and Operations. If you are an accomplished change agent with a passion for delivering exceptional results globally in the Fertility industry, we invite you to join our team.

This role supports the Sr. Director, Global Sales and Service, Donor Gamete Services and is responsible for driving revenue growth and profit, increasing sales productivity, while focusing on value proposition. Additionally, this role will enable sales effectiveness and improve customer experience through an enhanced operations model, data analytics, sales forecasting, and executing strategy. The ideal candidate has a deep understanding of the customer experience, ability to drive engagement and accountability, and has proven success in driving revenue and increasing customer satisfaction.

This role is available as an on-site work arrangement at any of the following locations: Los Angeles, CA, Tucson, AZ, Rockville, MD, Houston, TX, Livingston, NJ or Trumbull, CT.  

• Develop and deliver scalable sustainable processes through time studies, best practice, workflow, policy, and elimination of non-value add activity.
• Define and refine structured processes for sales efficiency and workforce management while cultivating culture of process solutions and best practice.
• Automate standardized processes throughout sales cycle enabling touchless self-service while delivering high customer satisfaction.
• Understand and eliminate bottlenecks in external demand channel and internal legacy processes.
• Optimize capacity to improve sales efficiency, customer satisfaction, and team productivity.
• Leverage current technical tools and platforms, including CRM, web platform, and telephony system to understand demand channels, customer trends, and workforce efficiency.
• Regularly monitor and analyze sales data to assess the impact of process changes and identify opportunities for further optimization.
• Drive transformation to proactive and predictive Inside Sales through processes improving lead conversions and reducing sales cycles.
• Differentiate front office / back office functions to streamline operation models.
• Align individual responsibilities with prioritized activity, metrics, and business strategy evolving center of excellence; Identify trends, opportunities, and challenges impacting sales performance and strategies to remediation.
• Increase reps' efficiency with lead conversion, transactions, and time management; enhance core competency of proactive approach to sales.
• Implement advanced tools and technologies to compliment process improvements and workforce management.

Work Environment: 

Travel: ~5%