OVERVIEW
Brent Miller Jewelers is seeking an experienced Sales Manager to lead the sales team in delivering an elevated, client-centric experience that reflects the Brent Miller standard. Reporting to the Store Director, this role is responsible for driving sales performance, fostering a culture of service excellence, and supporting talent development. The ideal candidate is a confident leader with a strong background in sales and leadership, a passion for luxury service, and a talent for developing high-performing teams.
RESPONSIBILITIES
SALES LEADERSHIP
- Develop and execute strategic initiatives that deliver store and category specific sales targets.
- Lead, motivate, and coach the sales team to consistently achieve individual sales goals.
- Actively lead by example on the sales floor to develop and support all client relationships.
- Demonstrate a strong sense of business acumen and assess local market opportunities to implement a proactive and effective sales strategy.
CLIENT EXPERIENCE & STORE OPERATIONS
- Champion a luxury client experience across all aspects of the business including sales, service, and operations.
- Maintain a strong presence on the sales floor to model and coach to the Brent Miller selling behaviors.
- Utilize store amenities and hospitality to create a unique shopping experience.
- Oversee tasks including scheduling, payroll, and visual merchandising.
TEAM DEVELOPMENT & TALENT MANAGEMENT
- Attract and retain top talent to support a high-performance culture.
- Conduct ongoing coaching, training, and performance evaluations.
- Lead the performance management process through quarterly and annual reviews.
- Implement development plans for individual team members.
- Responsible for creating a positive and inclusive work environment for all team members.
CLIENT DEVELOPMENT
- Lead clienteling strategies and track sales pipelines to ensure sustained growth.
- Drive client development activities among individual team members to cultivate new and existing clients.
- Manage outreach strategies, client follow-up, and appointment preparation.
SKILLS + EXPERIENCE
SKILLS
- Relationship building and people leadership
- Sales strategy and execution
- Coaching and performance management
- Strategic planning and project management
- Strong attention to detail and organization
- Excellent communication (written, verbal, presentation & facilitation)
- Scheduling / Time management
- Conflict resolution
EXPERIENCE
- Minimum of 3 years of luxury retail or hospitality sales management
- Proven record in team leadership and exceeding sales targets
- Experience with coaching and employee development plans
- GIA training or prior jewelry/watch knowledge
WHY BRENT MILLER
We’re more than a jewelry store. We’re a legacy built on relationships, craftsmanship, and excellence. When you join our team, you become part of a supportive, driven, and creative culture where your ideas are valued and your contributions make an impact.
We offer:
- Medical, dental, and vision insurance
- Paid time off
- 401(k) plan with employer contributions after one year of service
- Opportunities for professional growth
- Relocation assistance will be considered on a case-by-case scenario
