Sales Effectiveness Training Program Leader

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.

The Field Effectiveness Team is looking for a strong leader to develop and manage the Merchant Services Sales Effectiveness Training Program.   This role will build the curriculum, design the experience, and manage the delivery of effectiveness training to Small Business Sales, Commercial and Corporate Sales, and Account Management teams.

Job Summary

The Leader of Merchant Services Sales Effectiveness Training Program will own the strategy, approach, and frameworks utilized for sales talent training and sales effectiveness learning and development. 
This role will oversee the curriculum and learning experience design of training programs delivered to Merchant Services sales and account management teams in partnership with enterprise Learning and Development.. The program will leverage best practices, latest technology and channel delivery tools, to develop and deliver high quality learning content through high impact learning experiences. In addition, this leader will set training effectiveness KPI’s and develop an ongoing feedback loop with end users to ensure continuous improvements.

Responsibilities of the role:

• Apply learning models, benchmark best practices/trends, and maintain knowledge of cutting-edge approaches to provide learning solutions designed to improve Merchant Services front-end team knowledge and improve sales effectiveness.
• Conduct comprehensive needs analyses on a regular basis, recognize emerging patterns, and make recommendations to strengthen proven areas of success and address gaps and/or potential opportunities.
• Partner with Small Business and Commercial and Corporate business leaders and Learning and Development partners to develop learning strategies and experiences for various learning styles, to meet people where they are and bring them forward on their journey.
• Create a foundational curriculum for managers and non-supervisors looking for professional development, while ensuring that our company’s core values are integrated in all learning programs.
• Design materials and supplement with additional support tools such as podcasts, eLearning, in-person seminars and various experiential assignments to reinforce learning and promote further development.
• Lead the development and hands-on execution of instructor-led, web based, and blended delivery training.
• Use metrics to track the effectiveness of learning programs develop an ongoing feedback loop with end users to ensure continuous improvements. Develop appropriate data-gathering methodologies, such as focus groups, interviews, survey design, and analysis and 360-degree feedback to design OD initiatives
• Project manage end-to-end design and integration of various programs (i.e., performance reviews, talent calibrations, succession planning, and leadership development programs)
• Operationalize & scale efforts to define systems requirements and implementation of a global learning management program
• Deep understanding of employee population and needs in order to design programs across all locations, employee levels, and job roles, allowing for flexibility to enhance and improve initiatives
   

• 8+ years of experience in one or a combination of the following: project management, implementation, or strategic planning

• Project manager and organizer who can handle several complex projects and priorities simultaneously
• Ability to analyze data in order to identify and develop best-in-class training recommendations
• Expertise in training and adult learning methodologies and best practices.
• Demonstrated expertise in training development strategy, approach, curriculum and frameworks.
• Strong track record of creating and delivering training program curricula that address upskilling and engage learners in-person, virtually, and blended delivery.
• Experience assessing and evaluating the effectiveness of instructional materials.
• Demonstrated success creating and managing accessible, relevant content for users.
• Experience working closely with leaders, including identifying needs, developing action plans, identifying deliverables, and presenting results and recommendations.
• Proven experience in the ideation, design and delivery of impactful and engaging adult learning methodologies and development programs
• Ability to be a trusted, consultative partner and trainer across all levels of an organization
• Proficient track-record of positive influence of department culture during change through trust-building.
• Sales Training and facilitation 
• Merchant Services Experience 

• Ability to travel up to 25% of the time

The salary range displayed below is based on a Full-time 40 hour a week schedule.

NC-Charlotte: Min: $94,500 Mid: $135,000 Max: $175,500
AZ-Tempe: Min: $94,500 Mid: $135,000 Max: $175,500
TX-DAL-Downtown Dallas: Min: $94,500 Mid: $135,000 Max: $175,500
DE-Wilmington: Min: $104,000 Mid: $148,500 Max: $193,100
IA-Des Moines: Min: $94,500 Mid: $135,000 Max: $175,500

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.