Sales / Business Development Supervisor

Wireless CCTV LLC (“WCCTV”) located in Richardson, Texas, is a subsidiary of Wireless CCTV Ltd originally established and located in the UK. WCCTV is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks.

The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of mobile video surveillance solutions includes:

• Rapid deployment pole cameras
• Mobile surveillance trailers
• Time lapse video services

Position:

WCCTV is looking for a qualified Sales / Business Development Supervisor responsible leading a team of Sales Development Representatives (SDRs) by driving team performance, providing coaching and development of staff and ensuring consistent generation of qualified customer sales opportunities and project-based meetings for the Field Sales organization. This is a "player coach" role having the following key responsibilities for the position include:

Business Development and Appointment Generation

• Researches and identifies potential customers using a number of sources including internet, trade journals, in-house database, business referrals and external lead generation databases. Develops business relationships with current customers and regularly calls customers to discuss current and future sales opportunities.
• Develops and maintains a full pipeline of potential customers and projects. Plans and organizes daily work schedule to research and call on potential sales opportunities.
• Generates outbound calls in excess of 50 + per day with target customers (minimum performance requirements are subject to change at Management’s discretion). During calls identifies customers’ needs, determines decision maker and presents how WCCTV’s products and services can support the customers’ needs.
• Schedules qualified “Direct” customer meetings with the appropriate contacts in target businesses and organizations for the Field Sales team.
• Meets minimum weekly and/or monthly KPIs established for the position as it relates to call activity and booking customer meetings for Field Sales staff. Minimum performance requirements are subject to change at Management’s discretion.
• Utilizes and updates sales management tool (CRM) for tracking and maintaining all business development/sales related data in order to maximize business development effectiveness and efficiency.
• Collates and communicates detailed information gathered during the customer sales call to the respective Field Salesperson prior to the scheduled customer meeting.
• Provides support to the Field Sales team with call and proposal follow-up as required.
• Provides and documents feedback from customers regarding competitors or our product offerings to the Field Sales staff and internal management.
• Be aware of and develop commercial opportunities for the Company at all times.Pass on leads to other Sales teams as appropriate.
• Reviews all assigned incoming leads to determine viability and appropriateness. Reaches out to the interested customer and identifies the customer’s needs, determines decision maker and presents how WCCTV’s products and services can support the customer’s needs.
• Monitors assigned customer accounts for upcoming decommissions. Follows up with customer to discuss satisfaction with products and services, identify upcoming sales opportunities, book sales meeting for Field Sales staff and request referrals.
• Actively builds and develops relationships with new and existing customers.

Team Leadership

• Supervises the day-to-day activities of a team of Inside Sales / Business Development Representatives ensuring the team meets daily and monthly performance KPIs regarding setting of sales appointments with new and existing customers and field Sales staff.
• Provides daily assistance and support to assigned staff to include monitoring and reviewing of calls and coaching employees to improve quality of calls and skills growth.
• Conducts regular team meetings and weekly 1:1 reviews with assigned staff with a focus on:
• Understanding of current KPIs and activity towards meeting KPIs
• Proper usage and maintenance of CRM and policy adherence
• Continued review of client engagement techniques and dialog, utilizing things like call recordings, roll play, and actual live joint calls to improve performance.
• Develops, conducts and provides performance feedback to employees as part of the Company’s probationary and quarterly performance evaluation programs.
• Conducts portions of the Induction process of all newly hired staff and monitors application of learned skills.
• Monitors staff performance, identifies staff who are underperforming and recommends placement on a remedial or formal performance improvement plan (PIP) in conjunction with the department Manager.
• Involved in the recruitment of new business development staff within the wider business development function.

Planning

• Supports the strategic alignment with the Sales division's business goals and objectives.
• In conjunction with the Sales Enablement Manager, plans and delivers the monthly activity and targets for the department.
• Determines the alignment/partnering of business development staff to the field Sales staff as adjusts assignments as needed.
• Plans daily, weekly and monthly tasks to ensure selling time is maximized and activity and revenue targets are achieved.

Qualifications:

• Associate's degree in Business, Marketing or related discipline or equivalent work experience required. Bachelor's degree preferred.
• Minimum of 4 to 6 years of previous business development, outbound lead generation or inside sales /appointment setting experience required
• Must also have up to 3 years of prior supervisory experience in the function to include hiring, training, coaching/mentoring and managing performance of Business Development staff required.
• Knowledge of electronic surveillance systems and industry preferred.
• Intermediate to advanced understanding of sales principles, business development and sales and marketing strategies utilized in a consultative sales approach.
• Excellent verbal and written communication skills including ability to conduct effective and professional business conversations and sales presentations over the phone, virtually or in person.
• Demonstrated ability to research and prospect sales opportunities and build and maintain strong customer relationships.
• Ability to work independently and productively with minimal supervision.
• Effective computer skills to include MS Office, Outlook, Teams, lead generations tools (ZoomInfo, LinkedIn, etc.) and CRM systems. Ability to work independently and productively with minimal supervision.
• Demonstrated high attention to details, organizational, planning and time management skills required.
• Effective computer skills to include MS Office, Outlook, Teams, lead generations tools (ZoomInfo, LinkedIn, etc.) and CRM systems.

Candidates must already have a work authorization that would permit them to work in the US.

Compensation & Benefits:

• Competitive salary up to $60,000 base salary per year DOE and up to $40,000 bonus per year for OTE of $100,000 for high performing incumbents.
• 10 days paid vacation (increases with length of service) + seven (7) paid Company holidays.
• Company provided medical, dental, vision, short-term disability and life insurance plans.
• 401k Plan with Company match of up to 4% and immediate vesting.

WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidates can expect to receive comprehensive coaching and support through detailed and ongoing internal training programs designed to help grow your own personal success in your career within the Company.

Wireless CCTV LLC is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.