JOB DESCRIPTION: Develops, directs, plans and evaluates training programs or activities to meet external customer or internal employee learning objectives. Assignments may include needs analysis, custom course development, development of criteria for evaluating the effectiveness of course objectives, and evaluation and learning assessments. Where instructing within a certified educational institution, responsible for determining the organization, communication and delivery of the course content and materials, and for developing learning activities and demonstrations. Collaborates with customer or internal functional organization to develop, enhance, and/or evaluate new or existing learning objectives and course content. May create course content, training materials, visual aids and documentation to support a variety of instructional formats such as lecture, lab exercises, field training, computer-based training (CBT), and/or web-based training (WBT). May develop exam materials and may be responsible for testing and qualitative evaluation of participant's attainment of learning objectives. Monitors and evaluates training programs, assesses results, and implements enhancements as needed. Trainers may also administer training programs to meet student needs, which may require post-training follow up to determine applicability of course material or training approaches. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee). SCOPE: N/A LEADERSHIP AND MANAGEMENT: N/A KNOWLEDGE/SKILLS AND ABILITY: Complete understanding and wide application of principles, concepts, practices, and standards. Full knowledge of industry practices. Performs assignments in the form of objectives and establishes goals to meet outlined objectives. Work is reviewed by management to measure meeting objectives. Administers company policies that directly affect employees. Recommends changes to team policies. PROBLEM COMPLEXITY: Develops solutions to a variety of problems moderate in scope and complexity. May refer to policies, procedures and practices. FREEDOM TO ACT: Works under only general direction. Independently determines and develops approach to solutions. Plans schedules and arranges own activities in accomplishing objectives. Work is reviewed upon completion for adequacy in meeting objectives. IMPACT: Exerts some influence on the overall objectives and long-range goals of the organization. Erroneous decisions or failure to achieve objectives would normally have a serious effect upon the administration of the organization. LIASON: Frequent internal company and external contacts. Represents organization on specific projects.
