Overview
Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of Hilton standards and profit maximization
Responsibilities
Level One
Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by IHC StandardsConduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelinesSet-up and deliver all VIP amenitiesService all hospitality suites in accordance with BEO and established policy and proceduresComplete all shift sidework as outlined in the hotel's operating policies and proceduresRespond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisorPerform all cash handling responsibilities in accordance with IHC policies and proceduresMaintain all inventory of needed suppliesAnswer the telephone and take all customer orders in accordance with operating policies and proceduresPerform special projects and other responsibilities as assigned.Participate in task forces and or committees as requiredSet-up & deliver all food & beverage orders in accordance with established guidelines, procedures & policies as prescribed by IHC Standards.Conduct floor sweeps & retrieve all food & beverage trays in order to maintain established sanitation guidelines.Set-up & deliver all VIP amenitiesService all hospitality suites in accordance with BEO & established policy & procedures.Complete all shift sidework as outlined in the hotel's operating policies & procedures.Respond to customer needs, issues, comments & problems to ensure a quality experience & enhance future sales.Perform all cash handling responsibilities in accordance with IHC policies & procedures.Maintain all inventory of needed supplies.Answer the telephone & take all customer orders in accordance with operating policies & procedures.Successfully complete all other duties as assigned.Qualifications
TypeQualificationEducationAbility to read, write, and communicate in EnglishExperienceOne year of employment in a related field with this company or other organization(s) preferred but not necessarySkillEnglish communication skills. Hospitality skillsEducationHigh School Diploma or Equivalent PreferredExperiencePrevious restaurant or hotel experience desiredSkillAbility to multi-task