The Manager: RMA & Compliance Operations is a technically
oriented role responsible for end-to-end management of returns
(RMA) process, ISO 9001 management system, and internal and external audit
programs. This position serves as the operational owner of post-sales product
flow — coordinating closely with third-party logistics (3PL) providers,
contract manufacturers (CMs), and ODM partners globally to ensure timely
disposition of returned units, root cause resolution, and continuous improvement.
The role requires hands-on expertise in compliance systems, supplier
management, and hardware product lifecycle, and functions as a key technical
contributor within the Operations organization.
Functions:
RMA & Returns Management
ISO 9001 Management System
Internal & External Audit Management
Continuous Improvement & Cross-Functional Collaboration
Required
•Bachelor’s degree in Engineering, Science, Supply
Chain, or a related technical field.
•5+ years of progressive operations or compliance
management experience in electronics, hardware, or IoT manufacturing
environments.
•Demonstrated experience managing RMA or reverse
logistics operations, including 3PL and CM/ODM coordination.
•Hands-on ISO 9001 management system experience,
including document control ownership and management review facilitation.
•Certified Lead Auditor for ISO 9001 (or equivalent);
proven track record conducting internal and supplier audits.
Preferred
•ISO 14001 or IATF 16949 Lead Auditor certification.
•Six Sigma Green Belt or Black Belt certification.
•Experience in a fabless semiconductor or IoT hardware
company.
•Familiarity with RoHS, REACH, or other regulatory
compliance frameworks.
•Experience working with Asian CM/ODM partners (Taiwan,
China, Thailand).
workflows.
Job Type & LocationThis is a Permanent position based out of Minneapolis, MN.
Pay and BenefitsThe pay range for this position is $60.00 - $80.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This is a hybrid position in Minneapolis,MN.
Application DeadlineThis position is anticipated to close on May 15, 2026.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:
Actalent is an equal opportunity employer.
About Actalent
Actalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.
Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.