Revenue Collection Specialist (Treasurer's Office)

Minimum Education and Experience:

High school diploma or GED; three years of customer service experience, including one year of collections or accounts receivable experience; or an equivalent combination of training and experience.

Required Knowledge, Skills, and Abilities:

Working knowledge of the principles and practices of customer service; of standard office practices and procedures; general knowledge and understanding of the payment processing procedures for the various County departments where payments are accepted. Ability to exercise tact and diplomacy in dealing with the public; to interact with a variety of people from different cultures and backgrounds and of varying ages; to perform mathematical calculations; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers. Those candidates with verbal and written fluency in both English and Spanish are encouraged to apply.

Pre-employment drug testing, FBI criminal background check and education/degree verification required.

Under general supervision, performs work of routine difficulty in the more difficult and complex property tax revenue; assists with handling citizen communications; performs customer service duties; and assists deputy in support role of collection of delinquent property taxes.

Duties also include the following:

•Serves as administrative support to the Revenue Collection Agent function to include a wide range of delinquent collections tasks such as research of returned checks, bank or employer liens, the debt set-off process, employee collections, judicial sales and bankruptcy filings

•Researches and responds to the more sensitive and complex customer inquiries and concerns

•Provides comprehensive or specialized information concerning tax laws in regards to property taxes

•Processes correspondence received in the Delinquent Collections area, researching as necessary to provide appropriate assistance

•Places or removes DMV stops on accounts due to delinquent taxes

•Assists taxpayers in person or over the phone as needed with payment plan applications and answering questions regarding tax payment and the delinquent collections process

•Provides assistance in the collection of delinquent accounts for other County departments

•Researches and resolves difficult and complex customer account issues

•Provides Lien Release letters and Adjusted Lien letters to taxpayers, employers and financial institutions

•Performs a wide variety of office support tasks (e.g. scanning, data entry, setting up files)

Performs other work as required.

To maintain pay equity among staff, the ideal candidate will be offered $48,123 with flexibility based on direct experience.