Description
ABOUT REVELXP
REVELXP is a premier sports hospitality company. We work with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences, including full-service tailgates, premium hospitality events and exclusive ticket packages. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations.
We are growing at a rapid pace and are looking for goal-oriented, purpose driven, high-energy individuals to join our team!
We created REVELXP to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. We believe that sports play a powerful, community building part in society and we work with the purpose of amplifying the social experience around gameday.
This is why jobs here at REVELXP offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELXP team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation. We operate along a core set of values that set us apart in how we work and who is a great fit for our team: service, entrepreneurship, and joy.
POSITION SUMMARY
The Account Executive, Client Services, REVELXP is responsible for ensuring the highest level of service success for all turnkey events residing under the Premium Experiences division, including growing, managing and maintaining client relationships, managing expenses, and maintaining accurate and organized client information. These events include, but are not limited to Baseball Championships, New Year’s Six Bowl Game and the College Football Playoff National Championship.
KEY RESPONSIBILITIES
Primary duties include, but are not limited to the following:
- Accountable for achieving a designated ancillary revenue sales target, contributing meaningfully to overall program performance and revenue objectives.
- Partners with the Client Experiences team to strategically design and curate ancillary experiences and events that enhance the overall program and reflect the character of each host location.
- Leads the process of securing tickets, reservations, and access for ancillary events and experiences within the host city.
- Leads the confirmation, coordination, and on-site execution of ancillary events throughout CFP weekend, ensuring the delivery of exceptional, best-in-class, unreasonable hospitality experiences for clients attending ancillary events. Ancillary events can include, but are not limited to dining reservations, show tickets, fishing excursions, boat rentals, golf outings, etc.
- Develops and maintains a comprehensive database of ancillary event opportunities in key host cities, service as a shared resource for the broader Client Experiences team to support program development and client experience planning.
- Serves as the primary relationship manager for client relationship and communications following the completion of the sale, proactively managing questions, requests, and inquiries. A consistent and intentional communication cadence should be maintained throughout the lifecycle of the program.
- Ensures the accurate collection, organization, and maintenance of all client contact information at the time of sale to support seamless communication and service delivery. Responsible for maintaining client information in company CRM.
- Oversees the suite catering ordering process for clients in coordination with venue partners to ensure a high-quality hospitality experience aligned with client expectations, for assigned clients.
- Oversees the timely development and distribution of “Know Before You Go” communications, ensuring all materials are delivered in advance of the event and reflect the company’s brand standards and commitment to excellence
- Manages the accurate distribution and transfer of event tickets, parking passes, and event credentials, ensuring all client access details are properly coordinated.
- Oversees post-event client communication, separate from formal surveys, to reinforce relationships, capture feedback, and support long-term client engagement.
- Oversees the development and distribution of post-event surveys, ensuring questions are appropriately tailored to reflect the varying client packages and experiences.
- Provides execution assistance to Reserve events, as needed.
Requirements
Minimum Requirements
- Bachelor’s degree from an accredited four-year college.
- 5+ years managing hospitality events and/or account, client services.
- A passion and ability to lead and serve others, as this is a primary function of this position.
- Effective problem-solving abilities and the ability to work independently and as a team -- be a self-starter and collaborative, depending on situation and client needs.
- Strong organization, communication, follow-up, and interpersonal skills with a high attention to detail.
- Able to develop and execute strategic plans that achieve both short- and long-term goals & objectives.
- Proven track record of developing and maintaining strong, lasting relationships with relevant stakeholders.
- Experienced in managing numerous projects at once within a fast-paced environment; time management is key.
- Travel multiple times in most months (including some weekends and holidays) is to be anticipated.
- High level of initiative, specifically in the areas of company growth and process improvement.
- Demonstrates a high level of integrity, character, honesty, and commitment to excellence.
- Results-driven; willing to do whatever it takes to accomplish the goal.
- Strong desire to learn and grow within the company.
- Ability to manage and coach various levels of team members.
- Proficiency in Microsoft Office (Word, PowerPoint and Excel).
Physical Requirements
- Ability to stand and walk for extended periods during events
- Ability to lift and carry items up to 25 pounds (e.g. event materials, signage)
- Ability to bend, stoop, and reach
- Manual dexterity to handle event materials and technology
- Ability to work in varied environmental conditions, including outdoor spaces
- Good visual acuity and attention to detail
- Ability to travel to event sites, including international, as needed
Work Environment
- Combination of office and on-site event environments
- Fast-paced conditions during live events
- Frequent interaction with clients, vendors, and large groups
- Ability to work weekends, evenings, or multi-day work assignments
