Retail Store Manager

Join the GOAT USA Retail Team!

ABOUT THE JOB:

GOAT USA is looking for an exceptional Retail Store Manager who will be responsible for our Philadelphia Premium Outlets retail store located in Pottstown, PA 19464. You’ll work closely with the GOAT USA retail team, reporting directly to the Regional Retail Manager.

The ideal candidate for the Retail Store Manager role will have a deep understanding of retail operations, from inventory management and customer service to staff training, team development, and sales performance. This is an exciting opportunity for someone who thrives in a fast-paced environment, is passionate about leading a high-performing team, and is committed to delivering exceptional customer experiences. The ideal candidate will also be proactive in fostering a positive store culture, driving sales growth, and contributing to the success of a dynamic and rapidly expanding retail business.

WHAT YOU’LL DO:

Position Overview:

The primary responsibility of the Retail Store Manager is to ensure the GOAT USA retail store operates smoothly and efficiently. This role involves overseeing day-to-day operations, including sales performance, inventory management, and visual merchandising. The Retail Store Manager is also responsible for hiring, orienting, and training employees, developing schedules, and maintaining a positive and productive work environment. Additionally, they monitor sales targets, analyze store performance, and ensure compliance with company policies and procedures, while motivating and leading the entire team to achieve store goals.

Job Duties and Responsibilities

• Complete store operational requirements by scheduling and assigning employees to shifts.
• Promote optimum staff performance by coaching, counseling, and disciplining employees.
• Regularly schedule meetings with staff to review performance.
• Deal with escalated customer service issues and incident reports
• Coordinate with Regional Manager to review company initiatives, expectations, and requirements pertaining to the retail location.
• Present the store creatively and cultivate a restock schedule for always maintaining inventory.
• Engage with the GOAT USA sales strategies.
• Manage inventory.
• Open and close the store
• Opening and closing the register
• Ensure store is secure and safe for staff and customers.
• Maintain cash deposit routine.
• Report cash and sales numbers to the Regional Manager, accounting team, and executive team.
• Make sure the store is neat, presentable, and organized at all times.
• Secure merchandise by implementing security systems and measures.
• Protect employees and customers by providing a safe and clean store environment.
• Facilitate and assist in the store restocking on Thursday mornings.
• Coordinate with retail leadership to rotate inventory throughout the seasons.
• Organize the stockroom.
• Fulfill any online orders from the store.
• Decorate the store during holidays.
• Maintain excellent communication and Customer Service skills.
• Maintain cleaning supplies, utilities supplies, and cleaning schedule for the store.

Requirements

• Excellent verbal and written communication skills.
• Strong communication, leadership and team management skills
• Excellent organizational and time management skills.
• Exceptional interpersonal and conflict-resolution skills.
• Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Ability to communicate effectively in English
• Capable of lifting or moving heavy products up to 50 pounds.
• Able to stand and walk throughout the scheduled work shift.
• Basic math skills for handling transactions.
• Basic Excel and Word skills.
• Must work every Monday, days of restocks, and one weekend day.

ABOUT US

GOAT USA is an American casual lifestyle brand built on confidence, connection, and passion. Founded on Long Island in 2016, the brand was created by showing up, building real relationships, and earning trust through everyday interactions. What started in a basement has grown into a nationwide presence, shaped by a commitment to authenticity and a customer-first experience.

We design classic, go-to pieces that balance comfort and style, with collections that evolve through fabric, texture, and fit. Each piece is made to feel natural, versatile, and part of everyday life.

Our growth is driven by meaningful connections—through live event across the country, our e-commerce platform, brick-and-mortar stores, and partnerships with leading retailers. With a team of over 150 employees and more than 365 live events annually, we continue to expand while staying rooted in community.

At the center of it all is Chuck the GOAT, a symbol of self-belief, positivity, and showing up as the greatest version of yourself.

Please visit our Instagram at @goatusa and our website, www.goatusa.com for a better understanding of the brand, product line, and founder’s story.

Ordinary people do extraordinary things.

Full Time U.S. Employee Benefits Include

• Paid vacation and sick time
• Weekly free lunch, drinks, & snacks
• Health Insurance
• 401(k)
• DCA/ FSA account
• Employee discount
• And more

Equal Employment Opportunity Statement

GOAT USA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other basis protected by law. GOAT USA considers all qualified applicants regardless of criminal histories, consistent with legal requirements.