Description
The Wynwood Walls, one of the top cultural attractions in the Wynwood Arts District, is looking for a passionate and customer-focused Full-Time Retail Sales Associate to join our team at the official Wynwood Walls Shop.
As a Retail Sales Associate, you'll play a key role in creating a memorable guest experience.
We're looking for someone who is enthusiastic, dependable, and excited to be part of a vibrant, creative environment.
Be Part of Our Story!
We Offer:
· Competitive pay
· Dining Discounts
· Life, medical, vision, and dental health insurance after 90 days & more!
· Personal Time Off Benefits
· OnDemand Payroll Feature
Compensation:
$16.00 / hour, plus (2%) sales commission on all sales
Wynwood Walls Retail Ambassador Essential Functions:
- Provide exceptional customer service by answering guest questions and offering assistance and information.
- Handle incoming phone calls in a courteous and professional manner.
- Maintain a clean, organized, and professional work environment.
- Ensure all keys are securely stored and managed.
- Keep the vendor directory current and accurate.
- Generate and analyze weekly inventory reports.
- Prepare retail product purchase orders for management review.
- Assist in preparing orders for shop supplies, packaging, and customer materials.
- Manage high guest traffic volumes and handle challenging situations or individuals with professionalism.
- Prioritize and meet multiple business demands and deadlines effectively.
- Adapt to schedule changes and provide shift coverage on short notice when needed.
- Propose new product ideas and suggestions for consideration.
- Update information and transactions in company systems (e.g., posting charges).
- Manage emails and submit weekly recaps that address overstock, low stock, or other inventory issues.
- Perform additional duties as assigned by the supervisor, including cross-training in other areas.
- Follow all assigned checklists and complete tasks within the designated timelines.
- Process payments including personal and traveler’s checks.
- Communicate effectively between shifts, including reading and contributing to daily logs.
- Run and complete required reports (e.g., high balance, cash basis).
- Understand and follow all emergency procedures and safety protocols.
- Immediately report any unsafe conditions or hazards.
- Attend all mandatory meetings and training sessions.
Requirements
- 1-2 years previous relevant experience.
- Knowledge of art, Wynwood Walls and featured artists preferred.
- Detail oriented and excellent project management and organizational skills.
- Superior written and oral communication skills, customer service and phone etiquette.
- Ability to multitask with minimal supervision in a fast paced environment.
- Ability to work flexible shifts, including weekends and holidays.
