Our tech client is seeking a highly motivated and experienced Retail Operations Project Manager to join the Retail Operations + Technology team. This is a key executional role responsible for the hands-on management and delivery of complex projects that shape the operational and technological backbone of our retail stores. The ideal candidate is an exceptional operator who excels at breaking down complex initiatives into manageable tasks and driving them to completion in a fast-paced environment.
** This is a 12-month hybrid contract - must be local to Burlingame, CA; Menlo Park, CA; Los Angeles, CA; or New York, NY ** (Hybrid, 3 days/week on-site)
Responsibilities:
- Manage and deliver cross-functional initiatives and projects through all stages of the lifecycle, from initiation to completion.
- Serve as a conduit between technical and non-technical teams, translating complex technical details into clear, understandable language and action plans.
- Break down complex issues into manageable components, employing systematic approaches to execute solutions.
- Receive directional guidance where required and proactively exercise best judgment to select effective techniques to implement and evaluate outcomes.
- Thrive in environments of ambiguity and velocity, maintaining clear focus and a path to execution.
- Collaborate with cross-functional teams including Retail Operations, Product Marketing, Enterprise Systems and Product, Retail Design and Implementation, Retail Finance, and Product Management to ensure seamless project execution.
- Drive the implementation and development of retail systems, including POS, ERP, CRM, AV, and in-store demo technologies.
- Curate and present project status, risks, and progress from working teams to leadership.
Minimum Qualifications:
- Bachelor's Degree.
- 5+ years of experience in project or program management within a Direct-to-Consumer (DTC)consumer electronics retailer, manufacturer, technology, or premium hospitality company.
- Proven competence and experience with project management tools (e.g., JIRA, Asana, MS Project, Wrike, or in-house tools) and general productivity software (Microsoft, Apple, G-Suite).
- Deep experience with developing and implementing operational processes (such as Standard Operating Procedures)
- Experience with taking a defined business strategy forward into execution, implementation and final delivery
Preferred Qualifications:
- MBA or other advanced degree.
- PMP, Agile, or similar advanced project/portfolio management certification.
- Demonstrated ability to leverage AI in daily work to boost efficiency and productivity.
- Strong analytical and problem-solving skills with a data-driven approach to execution.
- Excellent communication and interpersonal skills, with the ability to influence at all levels of the organization and collaborate effectively with a wide range of stakeholders.
- Deep experience with the implementation and development of retail systems (POS, ERP, CRM, AV, Demo).
- Experience with creating store team facing communications (e.g. briefings, FAQ’s etc).
Compensation Range: $70-$77/hr
** This pay range is Client-specific for the opening advertised. The identity of the Client will be disclosed if you are selected to move forward in the hiring process. **
Benefits:
- Employer contributions toward the cost of employee-only medical and dental premiums
- Vision - opt-in available
- 401k
- PTO
- Laptop
- Life Insurance, Disability Insurance, AD&D coverage
- Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance - opt in available
** This is a 12-month hybrid contract - must be local to Burlingame, CA; Menlo Park, CA; Los Angeles, CA; or New York, NY ** (Hybrid, 3 days/week on-site)
