Retail E-Commerce Manager

LOCATION: Rank & Rally is searching for a E-Commerce Manager of Retail for the Enterprise Center - Home of the St. Louis Blues (NHL).

About Rank & Rally

North American hospitality leader Levy founded Rank + Rally in 2017, and we’ve been pushing the boundaries of the retail world ever since. We partner with more than 30 North American sports and entertainment retail brands. Rank + Rally builds lasting and impactful retail experiences for expansion teams, league champions, new venues, and historic cultural cornerstones. We adapt and adjust to the ever-changing needs of the modern retail environment. Rank + Rally leverages technology and analytics expertise from Levy’s DBK Studio and Compass Group’s E15 to drive revenue, innovation, and guest experience.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

E-Commerce Manager - Rank & Rally

Rank + Rally, the retail subsidiary of Levy, is an incredible team of experienced retailers that currently partner with some of the most prestigious and recognizable brands in sports and entertainment. Our dedicated team members have done amazing work building and growing the brands of our partners to create remarkable retail experiences for our guests.

The E-Commerce Manager will be responsible for overseeing all operations for online transactions and activities. This includes managing online products and content, working with many departments to support marketing schedules and promotions, and making decisions to help drive the brand and deliver product on a timely basis. This position works hand in hand with the retail team to ensure all purchased merchandise is being promoted efficiently and accordingly throughout all sales channels.

Key Responsibilities:

• Manage and update e-commerce website and ensure content is continuously refreshed
• Oversee the look, feel and design of the e-commerce website to optimize for the best user experience
• Analyzes sales and customer data and prepares web sales reports to help drive e-commerce revenue and strategy
• Execute customer service policies and procedures that impact customer service relationships
• Manage and oversee e-commerce product postings to ensure products are posted promptly and accurately
• Online merchandising to best present products and content
• Collaborate with e-commerce marketing team on plans & to ensure collateral is approved for production use
• Support internal marketing media channel calendar
• Communicate internal promotions to respective departments to deliver seamless fulfillment
• Work cross departmentally and meet with internal and external partners to ensure all expectations have been met
• Establish a streamlined fulfilment operation process to ensure efficient order lead time & timely delivery
• Assist in other duties such as help with game day, events and other areas assigned by the Director of Retail Operations

Preferred Qualifications:

• Shopify Pro/Advanced experience
• Understanding of HTML, CSS and JavaScript is preferred
• Promoting or managing e-commerce social channels
• 3-5 years of related work experience; experience in an e-commerce role required
• Excellent written and verbal communication skill, including copywriting experience
• Ability to work independently to prioritize and complete work assignments, as well as in a team environment
• Highly organized with attention to detail, ability to prioritize workload and solve problems quickly
• Flexible with hours and availability including nights, weekends, and holidays. Must be able to work long hours during special events
• Must be able to lift/move/push/pull items weighing 50lbs, and be able to twist and bend comfortably
• Ability to understand the basics of inventory management

Rank + Rally reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Rank + Rally may require an employee to perform duties outside his/her normal description.

Curious about Life at Levy? Check it out: Levy Culture

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Levy maintains a drug-free workplace.

Req ID: 1530596

Levy Sector

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SHANIKA L BEVINEAU

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