Retail Coordinator - Full Time Days

Employment Type:

Shift:

Position Purpose:

Exceeds customer expectations regarding service and knowledge of equipment/merchandise and managing inventory levels. Perform duties in a manner consistent with medical center philosophy and policy in areas relating to accounts receivable, public relations, and third-party relations.

What you will do:

• Works closely with Marketing to develop marketing and sales promotions to strengthen the store's position in our area.

• Facilitates marketing opportunities for the Shoppe through open houses, facility presentations, and clinic visits.

• Has knowledge of requirements and can determine cash sale vs. insurance eligible items. Balances cash drawer with cash receipts and makes appropriate deposits.

• Manages inventory to maximize ROI and customer satisfaction.

• Communicates and educates other departments, physicians and their office staff and nursing personnel regarding products available and to obtain clarity in orders, when needed.

• Trains, oversees and provides input on evaluations of Shoppe staff.

• Coordinates staffing requirements and payroll function for Shoppe. Demonstrates flexibility to changes in workload assignments. Displays teamwork. Maintains a positive working relationship with co-workers, medical staff, and personnel of other departments and assists persons as needed.

• For appropriate sales, generates sales order ticket, including client demographics, completes ABN (when applicable) and billing information to allow HME Intake/Billing Coordinators to produce a bill.

• Assists customers politely, promptly and accurately with equipment and merchandise needs. Demonstrates excellent verbal and listening skills. Asks clarifying questions to service the customer's needs and provide excellent customer service. Maintains patient's right to confidentiality.

Hours/Schedule:

• Full Time/Days

Minimum Qualifications:

Education:

• High School Diploma or equivalent required

• Associate Degree required, BA preferred

Experience:

• Completion of medical terminology course or an equivalent combination of education and experience in a medical setting, required.

• Must demonstrate competence in a medical insurance setting and experience with medical equipment and related products.

• Retail experience and/or customer service experience required.

• Previous management experience required.

Position Highlights and Benefits

• Education Assistance offered

• Effective Day 1 Benefit Package(Medical, Dental, Vision, and more)for positions 20 hours per week or greater

• Competitive wages; including weekend and night differentials

• Generous paid time off program

• Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information:

MercyOne North Iowa Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.