Restaurant Front-of-House Support Staff

Description

Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you like you to contribute to our commitment to exceptional guest experiences.

Why choose Ojo Caliente Mineral Springs Resort & Spa? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway.

What sets us apart?

We are dedicated to gracious hospitality, learning, and teamwork. Our commitment is to creating exceptional experiences for both our guests and our employees. We offer competitive compensation and cultivate a supportive, positive work environment where everyone can thrive.

Our culture is rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Join us in our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs.

POSITION DESCRIPTION

As a member of our Front-of-House Support Team, you play a vital role in delivering a gracious, welcoming experience for every guest. This dynamic, collaborative position supports the Dining Room and Wine Bar in a variety of capacities, including Host/Hostess, Food Runner, and Busser. Above all, our FOH Support Staff embody professionalism, teamwork, and respect—both toward guests and fellow team members.

The incumbent is responsible for modeling and acting in accordance with Ojo Caliente Holdings, Inc. (OCHI) Core Values; Accountability, Authenticity, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect and Teamwork.

RESPONSIBILITIES

General Expectations
This position calls for flexibility and collaboration. Responsibilities often overlap and may be reassigned as needs arise. Performing other reasonable, related duties as requested is an expected part of the role. Your duties will shift according to the needs of the operation and may include the following roles:

Host/Hostess

• Warmly greet guests, manage reservations and seating, and maintain a tidy and inviting lobby area.
• Make reservations, edit reservations, based on availability.
• Communicate clearly with servers, kitchen staff, and the Manager-on-Duty to ensure smooth service flow.
• Provide menus, answer questions about the restaurant and resort, and assist with guest inquiries.
• Oversee the dining room seating plan and waitlist to balance efficiency and service quality.
• Thank guests sincerely upon departure and invite them to return.
• Complete side work tasks as requested.

Food Runner

• Ensure accuracy and timely delivery of all food and beverage items, verifying that orders are plated correctly and meet guest expectations.
• Support servers by delivering items, replenishing beverages, and assisting with special requests.
• Communicate consistently with servers, the kitchen team, and managers to ensure seamless coordination.
• Assist with verifying and packaging To-Go Orders.
• Complete side work tasks as requested.

Busser

• Prepare and maintain all dining and bar areas, including setting, resetting, and clearing tables promptly.
• Polish glassware and flatware, and replenish table settings and service stations as needed.
• Maintain cleanliness throughout service—including tables, chairs, and floors—to support a tidy and safe guest environment.
• Collaborate with Dishwashers and other team members to ensure constant availability of clean service items.
• Complete side work tasks as requested.

This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

Qualifications

• Previous restaurant or hospitality experience preferred; resort experience a plus.
• Excellent communication, organizational, and interpersonal skills.
• Warm, courteous, professional demeanor with the ability to remain composed under pressure.
• Strong teamwork ethic with the ability to work independently in a fast-paced environment.
• Consistent attendance and punctuality are essential.
• Must report to work in a clean, pressed uniform with nametag; personal appearance should reflect our hospitality standards.
• Hair neatly tied back; nails short and clean; personal hygiene maintained to professional standards.
• Valid New Mexico Food Handler Permit required; Alcohol Server Permit preferred.
• Flexible availability including weekdays, weekends, evenings, and holidays.
• Able to safely perform physical tasks including standing for extended periods, lifting up to 50 lbs., and working amid heat, steam, noise, and cleaning chemicals.
• Strong manual dexterity, sensory awareness, and ability to follow both verbal and written instructions.
• Employee must be on their feet or moving product around for 8-hour shifts

Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions.

If you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department.

Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ojo Spa Resorts are a drug-free environment.

Ojo Spa Resorts Discounts and Perks:

Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:

• Mission based company with values you can trust
• Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
• Employee Assistance Program (EAP)
• Paid Sick Time
• Paid Time Off
• Ongoing training to build critical skills for current and future roles
• Numerous Growth & Developmental Opportunities
• Competitive Compensation
• Discounted Employee Lunch
• Free Lunch/Dinner on Thanksgiving & Christmas
• Employee Appreciation Lunches
• Above and Beyond Awards - Ojo Bucks for eligible employees
• Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
• 40% off Spa Treatments (includes private pools and private Ojitos)
• 40% off at the Restaurants
• 20% off at the Gift Shops
• Discounted Lodging Rate
• Hiking Trails

Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers

Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats

Ojo Caliente Mineral Springs Resort & Spa is conveniently located near several vibrant cities and towns, making it easily accessible for candidates like you. Check out the distances below and see how close we are to some popular destinations:

• Only 25 miles away from Espanola, NM.
• Abiquiu, NM, is located only 31 miles away from our resort.
• Pojoaque, NM, is conveniently located only 34 miles away.
• Taos, NM, is a short 40-mile drive from Ojo Caliente.
• Los Alamos, NM, is just 42 miles away.
• Santa Fe is 50 miles away.

Make Ojo Spa Resorts your next career destination!

To learn more about Ojo Spa Resorts, please visit: ojosparesorts.com

INDOSRHP