“Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
Essential Duties:
The TeleCare Team Respiratory Therapist is responsible for patients with respiratory and respiratory–related equipment and for assessment of patient / client need and the selection, instruction, and troubleshooting of appropriate equipment and / or service provided to meet those needs and maintaining appropriate documentation
Responsibilities:
- Receives and documents the order for respiratory equipment and / or Chronic Care Programs from the customer service, patient / client, caregiver, physician and family member.
- Responsible driving from office to patient home or hospital.
- Enroll patients into the appropriate Chronic Care Program as well as assess and educate patients on disease process.
- Ensures comprehensive documentation of each patient interaction and follow-up in the SCH charting platform while actively coordinating with the team on escalated cases.
- Collects additional information and / or authorization if referral is from other than the physician
- Involves the patient / client and / or family, caregiver in the process.
- Instructs patients / clients in the proper use and care of respiratory equipment according to the written policies and procedures for that equipment.
- Completes patient / client accounts paperwork including Plan of Care / Treatment and assessments.
- Acts as liaison between the company and the patient/client, family, caregiver & physician.
- Assumes full responsibility for their own actions, professional skills, and attitudes.
- Follow all policies and procedures as outlined in JCAHO.
- Follows up visits for respiratory patients and assists in continuity of care as needed and determines by Policy and Procedure.
- Provides 24-hour on call service, seven days a week as scheduled.
- Sets up respiratory and respiratory related equipment for patients.
- Provides in services for marketing department and all other department as necessary.
- Demonstrates timeliness, courtesy, sincerity and patience when dealing with patients/clients.
- Supports the company by being loyal and informing the office of concerns and problems to be resolved.
- Determine requirements for treatment, such as type, method and duration of therapy, precautions to be taken, and medication and dosages, compatible with physicians' orders.
- Communicates with the patient’s / client’s physician on changes in patient’s condition and/or needs and carries out adjustment to the patient’s / client’s Plan of Care / Treatment.
- Perform weekly roundtable discussions regarding all patients enrolled into Chronic Care Programs during Interdisciplinary Care Team meetings.
- Monitor patient's physiological responses to therapy, such as vital signs, arterial blood gases, and blood chemistry changes, and consult with physician if adverse reactions occur.
- Read prescription, measure arterial blood gases, and review patient information to assess patient condition.
- Maintain charts that contain patients' pertinent identification and therapy information & confidentiality.
- Effectively operates within continuously developing software systems, i.e Healthcall/Jotform.
- Utilize technology to enable Telehealth visits with patients.
- Perform other duties as assigned.
Knowledge / Skills / Abilities:
- Experience as respiratory therapist.
- Thorough knowledge and skill related to respiratory care field.
- Excellent customer relation & communication skills.
- People-sensitive characteristics with a genuine desire to help others.
- Ability to recognize the needs and concerns of people to result in constructive working relationship.
- Ability to handle multiple assignments and meet conflicting deadlines.
- Ability to deal with difficult situations with equanimity.
- General computer skills.
- Working knowledge of Android/IOS systems.
- Ability to communicate orally and in writing with staff and others to provide directions, and other information.
- Knowledge of general medical terminology.
- Knowledge, ability, and communication skills to conduct research interviews, including the collection of confidential medical and respiratory health histories.
- Experience in data cleaning, data checking, and data management.
- Excellent interpersonal skills necessary for maintaining study integrity and credibility with physicians, office staff, medical staff, and patients.
- Ability to work independently under multiple deadlines, follow instructions, work cooperatively with other staff members and be flexible to work on multiple projects.
Information Management:
- Treats all information and data within the scope of the position with appropriate confidentiality and security.
Risk Management:
- Cooperates fully in all risk management activities and investigations.
Minimum Position Qualifications:
- Associates Degree or Equivalent
- California Respiratory Care Practitioner license (RCP) or Certified Respiratory Therapist (CRT), Valid Basic Cardiac Life Support (BCLS)
- Valid State Issued Driver’s License
- Experience: 3-5 Respiratory Therapist Experience
Preferred Position Qualifications:
- Registered Respiratory Therapist (RRT),
- Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS)
Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us!
Company Website https://supercarehealth.com/
Company Business Hours - 8:30 AM – 5:30 PM PST
LinkedIn https://www.linkedin.com/company/273667/admin/
Twitter https://twitter.com/SuperCareHealth
Facebook https://www.facebook.com/SuperCareHealth/
Instagram https://www.instagram.com/supercarehealth/
Araceli Richardson - Jr. Recruiter LinkedIn
