Residences Guest Services Attendant

POSITION SUMMARY

Residences Guest Services Attendant

**The successful candidate must be 25 Years (or older) of age due to Company Vehicle Insurance Policies.

This position’s primary role is to provide gateman/doorman, bellman and valet services to Residences owners & guests which includes greeting, opening doors/gates, escorting guests/vendors, parking/retrieval of vehicles, transporting luggage, groceries & packages, providing information, monitoring & reporting and generally assisting as needed to safeguard privacy, property and maintain clearance & cleanliness of related passageways, walkways, work areas and designated areas inclusive of the Residences Towers and The Deckhouses.

Candidates must be able to:  

• The candidate must be a minimum of 25 years old due to insurance policies and this job may require to drive a company vehicle.
• The candidate has to be able to drive both manual and automatic cars.
• Must have a valid drivers’ license and be able to obtain a local drivers’ license within 7 days of his/her first day at work.  If already in possession of a valid Cayman Islands driver’s license an excellent driving history record is required 
• Move (jog, run, jog) at a speed required to quickly respond to busy situations 
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Manually lift, push/pull/place objects weighing up to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
• Ability to work in a flexible schedule including evenings, overnight, weekends and holidays
• Perform outdoors and indoors as necessary of the task
• Demonstrate strong verbal & written communication skills with English proficiency
• Demonstrate strong interpersonal skills with customer service & teamwork orientation 
• Having previous hotel experience in a similar role preferred

Greet and escort Residence owners, vendors and guests. Open doors and assist Residence owners/guests/visitors entering and leaving property. Assist Residence owners/guests/visitors in and out of vehicles, including assisting with transporting groceries, luggage, and/or packages to and from cars, units and other areas. Supply Residence owners/guests/visitors with directions if requested. Assist in maintaining a clear drive on Residences entrance. Assist in directing all moving and delivery personnel to loading dock. Assist valet parking in movement of Residence owners and Guest vehicles. Communicate Residence owners’ issues with vehicles to Valet Lead and assist in resolving. Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas. Polish luggage carts and maintain cleanliness of carts. Maintain clear passage into the building and car drop off area.

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.