Reservations Supervisor

The Sales Reservations Supervisor is a high-energy, results-oriented leader responsible for driving revenue growth across a specialized team of 12–15 Inbound Travel Specialists and dedicated outbound sales agents. Unlike a traditional service supervisor, this role prioritizes active sales coaching, lead conversion, and revenue targets. You will transform the team into a proactive sales force that masterfully handles inbound inquiries while executing strategic outbound campaigns to recapture leads and drive repeat business.

Key Responsibilities

Sales Performance & Outbound Strategy:

• Lead and execute direct outbound sales strategies, ensuring the team proactively follows up on abandoned carts, pending quotes, and past-guest leads to maximizing "win-back" revenue.
• Monitor real-time sales dashboards to identify gaps in performance and pivot team focus to high-conversion opportunities.
• Drive a culture of upselling and cross-selling, ensuring every guest interaction is optimized for aximum Average Daily Rate (ADR).

Elite Sales Coaching:

• Conduct "Side-by-Side" coaching and "Live Call Monitoring" focused on closing techniques, objection handling, and persuasive communication.
• Analyze call recordings to identify missed sales opportunities and provide immediate, actionable feedback.
• Lead "Sales Huddles" to motivate the team, share success stories, and announce revenue incentives.

Operational Leadership:

• Optimize the Five9 dialer and multi-channel system to prioritize high-value sales leads.
• Manage lead distribution to ensure the highest-performing specialists are routed the most high-value inquiries.

KPI Management:

• Take full ownership of team KPIs, specifically focusing on Conversion Rate, Revenue per Call, and Outbound Contact Rate.
• Develop and implement corrective action plans for underperforming sales agents to bring them up to brand standards.

Recruitment & Training:

• Identify and hire candidates with a proven track record in high-volume, commission-based sales environments.

Position Requirements

• Experience and Knowledge:
• Direct Sales Leadership: Minimum 1 - 2 years of supervisory experience in a sales-focused contact center.
• Outbound Expertise: Proven experience managing outbound sales campaigns, dialer strategies, and lead-nurturing workflows.
• Tech Savvy: Proficiency in CRM and reservation systems, with the ability to pull and analyze sales performance reports.
• Proven Track Record: Ability to demonstrate previous success in meeting or exceeding million-dollar revenue targets.
• Skills and Abilities:
• The "Closer" Mentality: Ability to jump on a call and assist a specialist in closing a high-value sale when necessary.
• Data-Driven: Ability to use sales data to identify trends and adjust team tactics in real-time.
• Motivational: Ability to motivate a sales team through the "highs and lows" of a commission-based environment.
• Flexibility: Must be able to work a flexible schedule including weekends and holidays to support peak booking windows.

About the property:

Atlantis Paradise Island, a lush, oceanside resort located on Paradise Island in the Bahamas, is a dynamic destination and offers visitors bold multimillion-dollar renovations, exciting new partnerships, and reimagined guest experiences. Bahamian culture and the spirit of its beloved team members are the heart and soul of this iconic legendary resort. Atlantis’ immersive programming connects guests to the rich history, art, people, food, and festivities of the Bahamas while remaining dedicated to sustainability and environmental conservation.

Home to Aquaventure, one of the world’s largest waterparks, the 141-acre waterscape of thrilling slides and river rides features 14 pools and five miles of white sand beaches. Atlantis is also home to the largest open-air marine habitat in the world, with over 65,000 aquatic animals from 250 species making their home in natural ocean-fed lagoons and habitats, including Dolphin Cay, the unparalleled marine animal conservation and education center created to provide guests with a once-in-a-lifetime opportunity to learn more about some of nature’s most fascinating mammals.

Atlantis has five unique lodging options: the grand, iconic newly renovated towers of The Royal, the family-friendly ambiance at The Coral, water-side villas at Harborside Resort, all-suite luxury accommodations at The Cove and residential-style living at The Reef.

Guests can choose from an impressive collection of over 40 restaurants, bars, and lounges with celebrity chef culinary masterpieces, including Fish by José Andrés, Nobu by Nobu Matsuhisa, and Paranza by Michael White. With its unrivaled meeting and convention space and the well-appointed Atlantis Marina overlooking Marina Village, the Atlantis experiences are endless and unique to each traveler. Additional resort amenities include the tranquil Mandara Spa, a newly opened tennis and pickleball center, indoor and outdoor regulation basketball courts, a 500-seat movie theater, Atlantis Kids Adventures (AKA) for children ages 3-12, a gaming arcade, CRUSH- a teen nightclub, Jokers Wild comedy club, an award-winning 18-hole golf course designed by Tom Weiskopf, the renowned and newly redesigned Atlantis Casino, and an array of luxury and boutique duty-free shopping.

For more information and reservations, please visit atlantisbahamas.com.