RESALE SALES ASSOCIATE/CASHIER

Description

Are you passionate about making a difference and love the thrill of thrift shopping? If so, join our dynamic team at Metrocrest Resale, a nonprofit resale shop where every item sold helps support Metrocrest Services! We're looking for enthusiastic, customer-focused individuals who want to create a positive impact in our community while working in a fun, fast-paced retail environment. If you're ready to turn your love for fashion, sustainability, and people into a rewarding career, apply today!

The Agency

Metrocrest Services is a team of volunteers, nonprofit partners, donors, and employees whose Mission is “Providing hope through programs that lead to self-sufficiency and foster independence.” Our Core Values are based on principles that guide our actions, behaviors, and decisions. Our Core Values are:

• Start with a “YES” Attitude: Working together to find solutions

At Metrocrest Resale approach donors, customers, and teammates with solutions, flexibility, and a willingness to help

• Celebrate Differences: Show others dignity, respect, and inclusion while honoring everyone’s experiences and unique contributions

At Metrocrest Resale, we value diverse backgrounds, perspectives, and experiences and foster an inclusive workplace

• Be Kind: Make a choice to be kind to ALL through empathy and understanding

At Metrocrest Resale, we treat everyone with respect, patience, and professionalism

• Choose Joy: Joy is an attitude; pursue it every day

At Metrocrest Resale, we create an uplifting shopping and working environment

• Embrace Change: A willingness to be open-minded and collaborate while accepting that change is an integral part of making our organization stronger

At Metrocrest Resale, donation volume and priorities shift daily; we adapt with a positive attitude

We are looking for team members whose values align with ours and who are compassionate, professional, and committed to serving their neighbors in need.

Requirements

The Opportunity

As part of the Metrocrest Resale “Million Dollar Team,” the Sales Associate/Cashier is responsible for providing exceptional experiences and services for customers of the Resale store. The Cashier/Sales Associate will perform sales transactions, resolve customer issues, and ensure the store is welcoming by maintaining product placement and keeping a clean environment.

Schedule Commitment

Metrocrest Resale is open from 10:00 AM to 6:00 PM, Monday through Saturday. The Cashier/Sales Associate works onsite during the hours determined by the Resale Assistant Manager and/or General Manager, which may include opening and closing shifts that extend beyond normal operating hours. The Metrocrest Resale Store is closed on Sundays.

Consistent attendance is vital for ensuring operational efficiency, maintaining a high standard of customer service, supporting teamwork, ensuring financial accuracy, and upholding the reputation of Metrocrest Resale and Metrocrest Services.

Minimum Qualifications

• Ability to work a flexible schedule, including Monday - Saturday, between the hours of 9:00 AM - 6:30 PM
• High School Diploma or equivalent
• Ability to stand and move for 6.5 hours per shift, with or without reasonable accommodation
• 2 years of customer service experience
• Comfortable working in a fast-paced, high-volume retail environment

Preferred Qualifications

• Prior experience in a retail environment
• Cashier experience
• Non-profit thrift store experience
• Bilingual (English/Spanish)

Special Knowledge/Skills/Expectations

• Compassionate nature and ability to exhibit Metrocrest Core Values
• Ability to maintain consistent attendance
• Ability to maintain a positive and helpful attitude
• Excellent customer service and communication skills
• Ability to champion and demonstrate Metrocrest Services’ Core Values
• Ability to work independently and take initiative requiring minimal supervision
• Ability to work with diverse populations
• Ability to maintain high levels of professionalism
• Ability to perform basic math skills

Major Responsibilities and Duties

• Provide a positive customer experience from start (as soon as a customer enters the store) to finish (at check out)
• Enter data into cash register by itemizing and totaling customers’ purchases (check out)
• Provide pricing information and ensure store products are in the proper place
• Resolve customer issues, answer questions, and explain specific return/guarantee policies to customers
• Contribute to Resale Store and Agency goals by completing assignments and working collaboratively with team members
• Perform other duties as assigned by the Store Manager
• Have fun!

Physical Requirements/Working Environment

The work environment and physical demands described are representative of those required by the Resale Cashier/Sales Associate to perform the essential functions of this job, with or without reasonable accommodation.

• This role works onsite in a climate-controlled facility
• Ability to move, transport, position, push, pull, and lift up to 15 pounds as needed
• Ability to remain in a stationary position, such as standing or sitting for up to 6 hours per day
• Ability to walk, move, and/or traverse as needed

Reporting Relationship

The Resale Cashier/Sales Associate reports directly to the Resale Assistant Manager.

Pay Range

The starting hourly rate for this non-exempt position is $17.00.

Equal Employment Opportunity

Metrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by federal, state or local law.

In accordance with the ADA, Metrocrest Services will consider any reasonable accommodation.